This can be 3 things wrong, either way the inside door trim panel has to be removed to inspect, 1} the glass has broken away from the glue holding it to the frame, 2} the mechanism has lost or has loose bolts holding it to the frame, 3} the mechanism is beyond economical repair and you need to replace the mechanism. Sorry I can't pinpoint it without seeing it, Remember to leave 4 thumbs up for this answer. We try to help as best we can, safe driving.
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