The vechile was broken into and they tried to steel it but could not. They messed up the key cylinder.
SOURCE: ignition lock cylinder
take the registration or title to your local dealer and have a key made from the VIN
SOURCE: need to remove the ignition lock cylinder to replace it cause the key is lost
turn the ignition to the on position then on the bottom of the steering colum just under the lock cylender thare is a hole that leads up to the cylender. get a straight pick or somthing with a point on it and insert in hole apply a little steady force while pulling straight out on the cylender. i am assuming you are talking about the ignition lock cylender.
SOURCE: Want to remove the ignition lock cylinder since a broken key is stuck inside.
get a phillipshead un do about 4 screws from underneath plastic cover which hides steering colume. remove cover you will see white plug on the left hand side of ignition barrel disconect.then right hand side there will be acable disconect.now get a small chissel and anti clockwise tap bolts which have no heads on them that are on top of steering colume when they are alittle bit lose use plyers its easier pull bolts out clamp will then come of and then you can pull whole ignition of. now there is 2 brass pins which hold barrel in ignition up near the key end remove and barrel will come out but it might be easier to take whole ignition to locksmith and get them to do it and get new key for around 30 bucks i did a mates about couple months ago seeya orangepeel.
SOURCE: Key broke off in ignition lock cylinder. Can't remove cylinder.
Non-Functional Lock Cylinder
SOURCE: how to remove ignition lock cylinder, broken key
If the key is broken off inside the cylinder and u still have the other half of the key u should be able to insert the remainder of the key to get the ignition to turn forward. You'll have to remove the covers surrounding the upper half of the steering column and you will see a small pin on the cylinder to push to remove the inner part with the broken key. the key has to be in the on position to remove the cylinder and just reverse the removal to put it back together.
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