I would have both replaced. My truck had the same problem after a month owning it. Since it was covered by the manufactures warranty, they replaced the whole mechanism with a newer one. If you have the skills to do it yourself, by all means replace the whole mechanism. Problem is with the wire that pulls the window up. It has jumped the track and gotten stuck. You can unstick it, but it probably already damaged the plastic components that make the window go up and down.
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