when they installed the alarm they also in stalled a valette switch on your ride this is to shut off the alarm im looking for the site for your remote that has the way to get your code back in but for now find the valette switch which can be under dash or right side driver kick panel you might have to hold the vallette switch for 5 seconds till it goes off i will post the other solution once i find it for you
SOURCE: car starting probs
u need a new key the Senty key Immobilizer module has not recognized a signal from the key during engine startup and means that the Skim anti-theft system has locked the engine down.
SOURCE: anti theft dodge
either you assumption is correct, could need a new key, or the ignition has went bad, try the key first if it does not solve it, replace the ignition.
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