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I don't know if your vehicle is still under warranty, that you should know or call your dealership. But it could be a fuse, but I would take it to your dealership to have it checked out and there are no other problems ie wires, etc.
Try this website "http://support.lincoln.com/sync-technology/perforn-master-reset/sync" there you will find an easy step by step outline to reset your phone,good luck,Gary
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