Cannot locate manual release for the tailgate.
There is a small plate on the tailgate door about center and a little to the right about2x3 inches. remove it and with your finger reach in through the insulation and you will feel a lever. that is the manual release. if it will not move the control motor is broken in the locked position. To change that you need to remove the panel on the door and the insulation mat covering it. It will cost about 90.00 bucks from jeep
I don't have a REAL solution....but I have the same problem....sometimes it opens and sometimes it doesn't. So far the best solution is a skinny 7 year old grandson who loves to climb into the back and hand up the goods!!
LOL!
MAW
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