Numerous consumers have reported problems with their driver's side sun visor suddenly dropping and blocking visibility, which presents a safety issue. (See:
Nissan Murano .ORG, townhall-talk.edmunds.com, www.titantalk.com...etc.)
In almost all cases, Nissan is passing the cost of replacement onto the consumer for this defective product, and has refused to take responsibility, or to issue a recall. I've gone through three replacements myself with no relief from Nissan, and the third one has now failed.
I encourage everyone who is experiencing a mechanical failure with their driver's side sun visor to put pressure on Nissan to correct this problem by filing a report with:
The
National Highway Traffic Safety Administration
(888) 327-4236 (you will need your VIN#);
Bureau of
Automotive Repair (800) 952-5210;
Used Car Sales- Department of Motor Vehicles (800) 777-0133(or your local DMV investigations office listed in your phone book);
Department of Consumer Affairs (800) 952-5210 Recalls; and
Better Business Bureau- Autoline (800) 955-5100.
You also might want to consider filing a small claims court action, or class action lawsuit.
A NISSAN TECHNICIAN, HIMSELF, HAS POSTED THIS ON THE TOPIC: "NISSAN TECH HERE! YOUR GOLD PREFERED WARRANTY DOESN'T COVER THE SUN VISOR. THIS ISSUE YOUR HAVING IS COMMON ON THESE MURANOS AND I'VE REPLACED QUITE A FEW VISORS!"
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