Hello and welcome to FixYa!
As a first course of action, I strongly suggest that you replace the transmission fluid. If the fluid is burnt issues like this occurs. Once the transmission fluid is replaced the transmission can work normally again.
If the problem still persists after the transmission fluid replacement then the fault can be on the TCM (transmission control module). The TCM is like a brain of the transmission that when it is faulty it won't engage in gears or it may engage in gear but won't move at all. If that's the case, you will need a TCM replacement to resolve the problem.
Hope this helps and thank you for using FixYa! Have a good one!
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