Hi Paul.
Fix videos and games that won't play
If a YouTube video, Facebook game or other media isn't working, try the steps below to fix it.
These steps can help for:
- A video or game that won't load
- A video or game that's blank
- A grey box that shows instead of a video or game
- Chrome freezes or crashes while loading a video or game
COMPUTER ANDROIDIPHONE & IPAD
Step 1: Allow Flash on the site
Look for an error that says 'Click to enable Adobe Flash Player' or a message about downloading Flash. If you see these errors, the site needs permission to use Flash.
Only allow Flash to run on websites that you trust.
- On your computer, open Chrome.
- Go to the site with the video or game.
- To the left of the web address, click Lock or Info .
- To the right of 'Flash', click the Arrows .
- Choose Always allow on this site.
- At the top-left, click Reload .
Step 2: Turn on JavaScript
Some media needs JavaScript. YouTube videos, for example, won't run without JavaScript.
- On your computer, open Chrome.
- At the top-right, click More Settings.
- At the bottom, click Advanced.
- Under 'Privacy and security', click Content settings.
- Click Javascript.
- Turn on Allowed (recommended).
- Go back to the site with the video or game. At the top-left, click Reload .
Step 3: Check your extensions, plug-ins, cache and cookies
Some video or game issues are caused by Chrome extensions, plug-ins, or something saved in your cache or browser data.
- On your computer, open Chrome.
- At the top-right, click More New Incognito Window.
- In the Incognito window, go to the site with the video or game.
resetting your Chrome settings.
Step 6: Reset your Internet connection
Your Internet network could be causing problems with the video or game.
- Turn off your computer.
- Unplug your modem. If your wireless router is a separate device, unplug it too.
- Wait for about one minute.
- Plug in your modem and wait until all the lights have stopped blinking. If your wireless router is a separate device, plug it back in and wait until all the lights have stopped blinking.
- Turn on your computer.
- Go back to the site with the video or game. At the top-left, click Reload .