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That unit takes a 24 volt power supply. That is probably higher than what you have connected to it. http://www.youngliving.com/oil-diffusers/Home-Diffuser-US

Young Living... | Answered on Apr 05, 2018


Did you find a solution? I just received mine and have the same issue.

Young Living... | Answered on Jul 17, 2016


I had the same Qustion and found yours so I experimented and after you turn it on push the button and keep it held in until the light turns off!! Mine has the light off now!!!

Young Living... | Answered on Jul 13, 2015


I am having the same problem. I have no misting at all, only music and colors. I am going to try moving the glass spout so it's opposite the plastic spout--i read that somewhere. I'm also going to start over again with filtered water. I had gotten into the habit of just reflilling and adding more oils. hope this works and helps you too!!

Young Living... | Answered on Jan 24, 2014

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