Xerox Office Equipment & Supplies - Page 2 - Recent Questions, Troubleshooting & Support

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How can fix my xerox 3655i?

If your Xerox 3655i printer is experiencing issues such as a white display and a flashing interrupt button, here are some troubleshooting steps you can try:
  1. Power cycle the printer: Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in. Powering it on again might help resolve temporary issues.
  2. Check the display connection: Ensure that the display is securely connected to the printer. If there are any loose cables or connections, reseat them properly.
  3. Perform a firmware update: Visit the Xerox support website and check if there are any available firmware updates for your printer model. If updates are available, follow the instructions provided by Xerox to update the firmware.
  4. Reset the printer: Locate the reset button or option on your printer. It is usually a small hole that can be pressed using a paperclip or a similar tool. Press and hold the reset button for a few seconds to perform a reset. Note that this might reset some settings to their default values, so be prepared to reconfigure them.
  5. Contact Xerox support: If the above steps do not resolve the issue, it is recommended to contact Xerox customer support or visit their support website. They will have access to specific troubleshooting steps and can provide further assistance based on the symptoms you described.
Remember to provide them with detailed information about the issue, such as the model number, the exact error message (if any), and any steps you have already taken to troubleshoot the problem. This will help them diagnose the issue more effectively and provide you with the appropriate solution. Please note that printer repairs may require technical expertise, and it is advisable to consult professionals if you are not familiar with the internal workings of the printer or if the printer is under warranty.
5/18/2023 2:51:45 PM • Xerox Office... • Answered on May 18, 2023
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Xerox Phaser 3600 printing 3 horizontal black lines across every page

Replace your toner cartridge with a known good one even if it's empty. If the lines are not present you know you need to install a new one.
5/10/2023 10:22:31 PM • Xerox Phaser... • Answered on May 10, 2023
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I can't get the bypass tray to recognize the right size paper. I switched the bypass tray with another machine and the copier will still not recognize the right size paper.

After loading the tray, make sure to select the correct paper type at the control panel.
  1. If the Tray Mode is set to Fully Adjustable, the printer prompts you to set the paper type and size.
    1. If the paper size and type are correct, touch OK.
    2. If the paper size or type are incorrect, change the settings.
      1. To select a sheet size, touch the current size setting. Then from the list, select the size.
      2. To select a paper type, touch the current paper type. Then from the list, select the type.
      3. To save the settings, touch OK.
  2. If no prompt appears when paper is loaded, set the paper type and size.
    1. At the printer control panel, press the Home button.
    2. Touch Device > Paper Trays.
    3. To open the Bypass Tray menu, touch the Bypass Tray icon. It is displayed in the top position, before the numbered trays.
    4. To select a paper or envelope size, touch the current size setting. Then from the list, select a size.
    5. To select a paper type, touch the current paper type. Then from the list, select a paper type.
    6. To save the setting, touch OK.
5/10/2023 10:10:39 PM • Xerox Office... • Answered on May 10, 2023
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Xerox Workcentre error 391.311.00

4/24/2023 5:09:59 PM • Xerox Office... • Answered on Apr 24, 2023
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Xerox Phaser 7100. Error 060310?

Question edited for clarity and typo.

Fault Code 060-310: Warm Up Failure - Support - Xerox

Xerox https://www.support.xerox.com > en-ie > article Fault Code 060-310: Warm Up Failure. Article Id: 1715946 ' Published: 11/09/2016. Product support for. Phaser™ 7100 ...

Error Codes > Xerox > Phaser 7100 > Code 060-310, 061-340 ...

PrintCopy .info https://printcopy.info > code=060-310, 061-340, 061-... Xerox Phaser 7100 · Code: 060-310, 061-340, 061-346 · Description: ROS Failure Laser error has occurred due to one of the following problems. The SOS is unstable ...
3/9/2023 7:13:24 AM • Xerox Office... • Answered on Mar 09, 2023
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Xerox 7435 error 041-340 how to solve error

Xerox 7435 error code 041-340 indicates a problem with the yellow imaging unit. Here are some steps to solve the error:
  1. Power off the printer and unplug it from the power source.
  2. Remove the yellow imaging unit and check for any damage or leaks.
  3. If the imaging unit appears to be in good condition, reinsert it firmly and make sure it is properly seated.
  4. Turn the printer back on and check if the error message has disappeared.
  5. If the error persists, try replacing the yellow imaging unit with a new one.
  6. If replacing the imaging unit doesn't solve the problem, you may need to call a technician to troubleshoot the issue further.
It's worth noting that error code 041-340 can also be caused by issues with the developer housing, toner cartridge, or other components. If none of the above steps work, it's best to contact Xerox support for assistance.
2/27/2023 5:47:34 PM • Xerox Office... • Answered on Feb 27, 2023
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Xerox problems

Hi Anonymous, I suspect your question has answer by now. If not, just visit the www.xerox.com website. Regards.
2/25/2023 6:31:09 PM • Xerox STANDARD... • Answered on Feb 25, 2023
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What does error code 99,013.00:49569 mean xerox 8570 color cube?

Process Drive Fault" Do you have another kit you can take from another printer. Switch the printer off. Swap out the kit with the one from the other printer. Turn it back on. If it clears the fault when the printer is ready put back the new kit
2/25/2023 6:29:35 PM • Xerox Office... • Answered on Feb 25, 2023
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My Xerox cpoier # 604P1837

I would think you could fix it by turning the machine off , disconnecting all the cables from the scanner and document feeder, then reconnecting them tightly. Turn back on, If not here is the info on the fault.
At the adjustment of CCD output after power on, CCD does not make a correct output which it should when it receives a specified amount of light.
arrwup.gifInitial Action
  • Refer to BSD 6.3.
  • Power OFF/ON
arrwup.gifProcedure Check the lamp, lens, mirror and the white correcting plate for abnormalities such as contamination and deterioration.
Abnormality such as contamination or deterioration of the lamp, lens, mirror or the white correcting plate is found. Yes No Unanswered
Replace the lamp, lens, mirror or the white correcting plate.
Execute Component Control[062-002 IIT Exposure Lamp].
The Exposure Lamp ( PL 11.6) lights up. Yes No Unanswered
Check the connections of P/J703, P/J702 and P/J723.
P/J703, P/J702 and P/J723 are connected correctly. Yes No Unanswered
Connect P/J703, P/J702 and P/J723.
Check the wire between J702 and J723 for an open circuit or a short circuit (BSD 6.3 Flag 4).
The wire between J702 and J723 is conducting without an open circuit or a short circuit. Yes No Unanswered
Replace the Lamp Wire Harness ( PL 11.6).
Measure the voltage between the IIT/IPS PWB ( PL 11.3) P723-1 (+) and GND (-), and between P723-2 (+) and GND (-) (BSD 6.3 Flag 4).
The voltage is approx. +24VDC. Yes No Unanswered
Replace the IIT/IPS PWB ( PL 11.3).
Replace the Exposure Lamp ( PL 11.6). If the problem persists, replace the Lamp Ballast PWB ( PL 11.6). if the problem persists, replace the IIT/IPS PWB ( PL 11.3).
Check the connections of P/J700 and P/J710.
P/J700 and P/J710 are connected correctly. Yes No Unanswered
Connect P/J700 and P/J710.
Replace the CCD PWB ( PL 11.4). If the problem persists, replace the IIT/IPS PWB ( PL 11.3).
2/25/2023 6:26:54 PM • Xerox WorkCentre... • Answered on Feb 25, 2023
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Are refurbished Xerox 7760 imaging drums safe to use?

Refurbished imaging drums can be a good option to save money, but it is important to purchase them from a reputable source to ensure they are of good quality and safe to use. Some refurbished parts may not be manufactured to the same standards as new parts, which can affect the performance and lifespan of your printer. When purchasing refurbished imaging drums, look for sellers who offer a warranty or guarantee on the product. This can provide added peace of mind and protection in case the drum fails prematurely. Additionally, be sure to follow the manufacturer's instructions for installation and maintenance to ensure optimal performance and avoid any potential issues.
2/25/2023 3:33:49 PM • Xerox Office... • Answered on Feb 25, 2023
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On a xerox xc1250 what does a status code h3 mean and how do I fix it or reset it.

On the Xerox XC1250 copier, the status code H3 indicates a high-temperature error in the fuser section. This error occurs when the fuser unit gets too hot, and the copier automatically shuts down to prevent damage. To resolve the issue, try the following steps:
  1. Turn off the copier and unplug it from the power source.
  2. Wait for about 20 minutes to allow the fuser unit to cool down.
  3. Check the fuser unit for any signs of damage, such as cracks or burns. Replace the fuser unit if necessary.
  4. Check the power supply and make sure it is delivering the correct voltage to the copier.
  5. Plug the copier back in and turn it on.
If the error code persists after trying the above steps, it may be best to contact a Xerox service technician for further assistance. They will have the necessary tools and expertise to diagnose and fix the issue.
2/24/2023 10:08:52 PM • Xerox Office... • Answered on Feb 24, 2023
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How to solve the LL- 21 xerox wide format 8830

1. Check the user manual for the Xerox Wide Format 8830. This should provide instructions on how to troubleshoot and solve any issues you may be having with the machine. 2. Contact Xerox customer service for assistance. They should be able to provide you with more detailed instructions on how to solve the issue. 3. If the issue is related to a hardware or software issue, you may need to contact a qualified technician to come and repair the machine.
2/23/2023 9:47:19 PM • Xerox Office... • Answered on Feb 23, 2023
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Reset the forgotten Xerox workcentre 3225 admin password

If you have forgotten the admin password for your Xerox WorkCentre 3225, you can reset it to the default factory settings using the following steps:
  1. Turn off the printer: Turn off the printer and unplug it from the power source.
  2. Access the control panel: Press and hold the "0" button on the printer's control panel while turning on the power switch. Keep holding the "0" button until "Accessing Service Menu" appears on the display.
  3. Access the Diagnostics menu: Press the "Up" or "Down" arrow button until "Diagnostics" is highlighted on the display, then press the "OK" button.
  4. Access the Service Tools menu: Press the "Up" or "Down" arrow button until "Service Tools" is highlighted, then press the "OK" button.
  5. Reset the password: Press the "Up" or "Down" arrow button until "Reset Password" is highlighted, then press the "OK" button. Enter "1111" when prompted for the password and press the "OK" button.
  6. Restart the printer: Press the "Up" or "Down" arrow button until "Restart System" is highlighted, then press the "OK" button. The printer will restart and the password will be reset to the default.
Note that resetting the password to the default will remove any custom settings or configurations you have set up on the printer. It's also important to note that some models of Xerox printers may have slightly different steps, so it's always best to refer to the user manual or contact Xerox support for assistance if you're unsure about any of these steps
2/17/2023 1:42:01 PM • Xerox Office... • Answered on Feb 17, 2023
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Xerox Versalink C7025 error code 116-331

This error code could indicate an issue with the drum or fuser. Ensure that the toner cartridge/drum has been seated correctly, and if necessary contact a qualified technician or Xerox support to further investigate and resolve the issue.
2/14/2023 6:23:44 PM • Xerox Office... • Answered on Feb 14, 2023
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A problem with Xerox WorkCentre 7845

The error code 303.777.00 on the Xerox WorkCentre 7845 suggests a problem with the power supply. Since the machine is restarting on its own every 20 minutes, it is likely that the power supply is failing. You should contact Xerox customer support for assistance, and a trained technician should diagnose and repair the power supply to fix the problem.
2/14/2023 11:42:08 AM • Xerox Office... • Answered on Feb 14, 2023
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Invalid black for Xerox Phaser 6140 after replacing new toner

The cartridge may not be compatible. I think the Xerox brand part number for the black toner is 106R01480.
2/13/2023 7:20:33 PM • Xerox Office... • Answered on Feb 13, 2023
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My printer xerox 6515 showing the errors 062-380 and 386 do you know how to fix this errors

  1. estart the printer: Turn off the printer, wait a few seconds, and then turn it back on.
  2. Update the firmware: Check the Xerox website for any available firmware updates for your printer model. If an update is available, follow the instructions to download and install the update.
  3. Perform a firmware reset: Contact Xerox support to perform a firmware reset, if needed.
Error 386: This error message typically indicates a problem with the printer's communication interface. To resolve this error, try the following steps:
  1. Restart the printer: Turn off the printer, wait a few seconds, and then turn it back on.
  2. Check the cable connections: Make sure that the cable connecting the printer to the computer is securely connected at both ends.
  3. Try a different cable: If the cable connections are fine, try using a different cable to connect the printer to the computer.
  4. Check the computer settings: Make sure that the computer is set up to communicate with the printer correctly.
If the error persists after trying these steps, I would recommend contacting Xerox support
2/12/2023 2:29:27 AM • Xerox Office... • Answered on Feb 12, 2023
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My machine is xerox DC250 I'm facing error code 061-323 pls suggest me solutions

replace the magenta color toner was empty. buy new one get copy.
1/22/2023 11:25:28 AM • Xerox Office... • Answered on Jan 22, 2023
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