Xact Communication Recent Questions, Troubleshooting Help & Support

Do you work here? Claim your company

  • 38 Products
  • 111 Answers

Try this site.....couldn't find the exact link myself.....hope this helps.

Xact... | Answered on Jul 20, 2009

http://safemanuals.com/ please rate me let me know if i could help.

Xact... | Answered on Jul 16, 2009

battery is drained or dead...take it out and make a way to connect it with correct polarity to a DC source with a voltage 20-30% higher...

Xact... | Answered on Jun 19, 2009

I solved this problem with a RESET of the handset. Instructions from the Philips website: Please perform a reset of your device. You will not loose your recorded data (phonebook and personal settings are being kept). 1. Unplug the mains of the base station. 2. Remove one of the batteries of each handset. 3. Put the batteries back in and re-plug the mains of the base station.

Xact... | Answered on Jun 06, 2009

try going to this site http://phone.manualsonline.com/manuals/device/twoway_radio.html

Xact... | Answered on May 25, 2009

12 volt is standard the gps system might convert the 12 volts from the bike to 5 volts to run the gps system don't worry just hook it up there is no motorcycles or cars that run on 5 volts

Xact... | Answered on May 11, 2009

Hello, I had the same problem with my xact xtr1 and I was advised by xact that they have no repair process in works and most likely wont. They did say let it run for 10 minutes and once you have a menu switch to factory defaults which proves to be a worthless fix. I would have to pay $39.95 for a new radio...horrible customer service. The bright side is that Sirius will not charge me the $75.00 transfer fee as a good faith gesture. I have decided to switch to another radio and leave the Xact brand out of the equation, if there is no upgrade or modification to the existing equipment why set yourself up for a future failure.

Xact... | Answered on Apr 28, 2009

2/29 Have you registered or re-registered the handset?
"No link" can mean handset is not accepting radio wave of base unit. At Mfgr website pull-down operator's manual and look for registration instructions. Some sequence of buttons will create a radio signal from base (have handset off base) then another sequence of buttons on handset will accept radio signal. If handset has "menu" button, try "menu", then "00" (zero zero) then select an accept or "OK" button. Good luck.

Xact... | Answered on Apr 22, 2009

Turns out the radio isn't broken after all. In my research on your site I ran across a user who said he/she just plugged their radio in, turned it on and waited. I tried that and after a couple of minutes of a Sirius logo screen, then a blank screen followed by a high pitched beep the radio started playing again. I then remembered that one of the last things I input with the remote before the radio stopped working properly was mistakenly selecting an unwanted prompt on the AutoShutDown menu. When the radio finally came back on I selected Factory Default to reset all functions and now it operates properly. Thanks for the help.

Xact... | Answered on Apr 03, 2009

my guess is that in some point u droped it or something like that the problem sounds like a crystal fault and with u cannot do nothing before u send it to fix try opening the device and see if the wireing of the antenna R fine good luck windman

Xact... | Answered on Mar 19, 2009

the manual for xact xg2201 cordless manual works for the xg2206 also. . .and I found this manual today at getxact.com. Theo

Xact... | Answered on Mar 12, 2009

To Mrs Sue Groom,
You probably need to register the handsets to the base.This is the user manual for the BT Studio 1500

Xact... | Answered on Feb 11, 2009

Batteries have a life from 1-5 years, the manufactuers stated life depends on how much they were or were not used. Check battery price vs different new radio price, some radio's batteries cost more than a new radio with batteries.

Xact... | Answered on Jan 23, 2009

I have the same problem, when I contact Xact (through e-mail) they said that the unit would have to be replaced. They didn't say that THEY would replace it, but said it had to be replaced.

Xact... | Answered on Jan 12, 2009

I had a similar type problem where i have a lifetime subscription and my XACT VISOR XTR3 unit had a faulty power connection that was driving me nuts. i decided to try and swap out the internal receiver component with a new unactivated unit i bought on ebay. (all the types are out there and pretty cheap even for new)

in opening the new one up i found the only difference from unit to unit is the receiver brain inside the unit, and it is relatively easy to swap out the brain into the body of a new unactivated unit. just four small screws and carefully pull the brain out of the long multi-pin connector. i put the old brain into the new carcass, screwed it back together and it works like a champ. just have some patience in figuring out exactly how your particular unit comes apart, and you will need small screwdrivers and either a small allen-key set or torx set - my old unit had the allen-key screws on the outer case and the newer one had torx screws.

Xact... | Answered on Dec 09, 2008


Xact... | Answered on Nov 08, 2008

I have the same problem.

Xact... | Answered on Nov 03, 2008

Not finding what you are looking for?

Ask a Question

Usually answered in minutes!

Top Xact Communication Experts


Level 3 Expert

4062 Answers


Level 3 Expert

1655 Answers


Level 1 Expert

2 Answers

Are you a Xact Communication Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides