True Freezers - Page 4 - Recent Questions, Troubleshooting & Support


Generally I would check for power at the fan wiring because there are several components that can keep it from running. If the fan does have power change the motor. But if it doesn't is the coil frosted and cold enough to let the fan thermostat switch close?
Is the door switch good? Hope this helps good luck.

True T19F... | Answered on Nov 04, 2014


You really don't want to do that. Aside from allowing the compressor time to take on the post defrost load, its a safety to keep the freezer door from blowing off due to the rapid expansion of the air it would cause.

True Freezers | Answered on Nov 04, 2014


My best guess is that the drain has some debris in it and the defrosted water from the coil is being picked up and being re-frozen against the coil and freezing up the drain pan. The defrost timer may have failed, the defrost termination button fastened to the coil may have failed, the defrost heater on the coil itself may have separated from the coil or just outright failed. Hope this helps and good luck.

True 49 cu. ft.... | Answered on Nov 04, 2014


When a freezer is not working the door frame heaters don't know and just keep on heating as long as the unit is plugged in. As far as being stuck in defrost, there are safeties built in to keep that from happening. If it truly is the case components and wiring have been changed and really will require a tech to sort it out. Generally though, the door heaters will make it hot inside if the compressor isn't on. You might want to take a closer look and feel the compressor and see if its hot and trying to come on. Hope this helps and good luck.

True Freezers | Answered on Nov 04, 2014


Are you sure its the condenser fan? The fan is attached to the compressor power and wont run unless the compressor is running. On the other hand the fans inside the cooler will run 24/7 and are designed for continuous duty. If someone has worked on the compressor wiring you may have to re establish the wiring following the wiring diagram. I have seen condenser fans wired in hot areas to run continuously to attempt to cool down a hot compressor or compensate for a worn out or damaged condenser that doesn't get rid of the heat from the system. If that is the case a new condensing unit is probably in your future. Hope this helps good luck.

True GDM-47... | Answered on Nov 04, 2014


Many times the air circulation across the condenser is the problem. Take a look at the condenser and make sure that the condenser fan is running and there isn't dirt or grease blocking air movement. There is also the obvious like a compressor that's not running or an iced up cooling coil. Is the compressor hot? Maybe an additional description would help. Are the fans inside the cabinet running? Good luck hope this helps.

True... | Answered on Nov 04, 2014


There are plastic cams in the hinges that wear and are replaceable. A company called Case Parts supplies a lot of refrigeration hardware like that and the web site should help and another company is called Refrigeration Hardware. The parts breakdown will show you what I mean. Hope this helps and good luck.

True... | Answered on Oct 15, 2014


they are electrically tied together so most likely a bad fan motor.

True Freezers | Answered on Oct 09, 2014


4 times in 24 hours for 40-45 minutes works fine.

True 49 cu. ft.... | Answered on Oct 09, 2014


drain tube runs from dead center of the coil into the back wall and down under the unit where it drains into a pan and is evaporated. Sounds like just a blocked drain tube. The easiest way to clear this is to take the bottom front grill off and look for the drain tube which is typically just strapped to the top of the opening suspended over the pan. Use a wet vac to pull out the sludge or some kind of pressure to blow it back up into the cabinet. Problem with blowing back is that dirt and water are going to blow into the cabinet and/or coil. taking the hose off of the interior coil is difficult and you can break the plastic connector so I don't recommend that to anyone.

True 49 cu. ft.... | Answered on Oct 09, 2014


change the fan motor, if the fan dont wonrk wont spread cool air

True Display... | Answered on Sep 20, 2014


Hello there: You didn't give out enough informations for me to think what is wrong with a new unit like yours.. What did the serviceman been doing durring these 6 times service call. Did the unit ever work even for one day? Did he change the defrost timer or just made adjustment on the timer. What happen, is the unit icing up so much so that the unit is just a block of ice and that blocked the circulation of the freezing cold air around the unit . Ice is only 32 degree and that is why you only can get 40 degree box. May be the drain tube always frosten up that cause the ice building back up to the coil and form a big lumb of ice. Let me know what is happening , did he add some gas in everytime he service your unit? Let me know more and I will try to solve your problem. Dickson

True Freezers | Answered on Aug 12, 2014


needs to be replaced

True Freezers | Answered on Jun 26, 2014


There is a klixon that allows the fans to run when the coil is cold enough. Check it's closing when at -12c

True Freezers | Answered on Jun 08, 2014

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