Trilogy Locks & Locksmithing - Recent Questions, Troubleshooting & Support
We have a Trilogy lock that when you turn the
I've included a link to the installation instructions for the DL 2700 lock, which is a PDF file requiring Adobe Reader or similar program be installed to open the PDF:
http://napcosecurity.com/download/DL2700_WI835_INST.pdf
Scrolling down to page 8 of the instructions (Troubleshooting) indicates that if the lever will not fully retract, then the lock is either not full engaged with the latch or is misaligned, or that the lock is not centered on the door.
This link:
http://alarmlock.com/tech_library_instruction_manuals.asp
takes you to the tech support page, where you can find more documentation or contact their Customer Support directly.
Good luck!
Somehow we disarmed our lock
It sounds like you somehow activated the hold open feature of this lock. After following the advice already suggested did the lock reset itself and go back to the function you expected?
Reprogram master code
on the keypad press the following...
(old master code) wait for green light
press and hold AL key until multiple beeps are heard. this puts you into program mode.
TO ENTER NEW MASTER CODE press the following keys:
- AL 1 AL (new code) AL (confirm new code) then press the star key
- to EXIT program mode hold down any key for 3 seconds
- test new master code
Not finding what you are looking for?