Hello, Yummy_ibc There is always a option to hard reset but it might include some technical terms so you just hit me on +1 (844) 355-5111 (toll-free) number.CheersJohn
You can recover files from phone with data recovery software, recommended asoftech data recovery which helped me before. You can download trial for freehttp://www.asoftech.com/adr/Please be noted that your phone memory should show as a drive letter in your explorer, if not, you need to take out your memory card and connect using a card reader, or plug-in to card reader slot if there's any on your computer.