Rimage Computers & Internet - Recent Questions, Troubleshooting & Support

Is it a Prism Plus, a Prism III or what?

Hello John, if your requirement is not eliminated, you need to do it manually in the Registry Console, it's not complicated, but you must do it with caution and don't touch any other element or file. https://support.rimage.com/hc/en-us/articles/201578703-Quick-Disc-How-to-delete-list-of-recently-saved-projects

I had a similar problem with a different make dvd duplicator and it is the placement of the disks that makes the difference, are the plastic guides that hold the stack of dvd's bent, try pushing the dvds to one side or another, there is always a mil of space.

I'm not sure what might be exactly your problem but some time ago I wanted to extend the cable from my paralell por to my scanner and realized that even if the cables joined perfectly, the scanner didn't work. So I went to a computer store and wanted to buy a longer cable but salesman explained me that it shouldn't work for my scanner because pins were different. Your problem might be this. Look for a GOOD computer technician and ask him if this is the problem and if he can adapt a cable from PCI card to printer.

no drivers needed. contact Rimage if you have a problem http://www.rimage.com/gb/contact-us.html

If the autoloader is in ready state, reboot the PC. Check if system manager displays the autoloader drives and printer. Check the firewire cable. It's easy to plug it in backwards. The firewire card can get damaged if it was plugged in backwards.

R U sure the firmware update was the correct update and that it installed successfully? Check in the firmware part of the burning program to obtain a list of the currently installed firmware.

Try reinstalling the software responsible for printing cd's.