Reliance Recent Questions, Troubleshooting Help & Support

Bad gas control valve? Wrong gas control valve for water heater? This is a dangerous condition... immediate repair needed ... fire and explosion hazard. Call plumber... or replace heater http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intellivent http://waterheatertimer.org/How-to-install-gas-water-heater.html Gene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Push in reset button located on upper thermostat. Push circuit breaker fully off and then fully on. Make sure tank is filled with water before turning power ON or elements will burn out http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html#new Gene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

There is a tap on the water inlet pipe to turn off the water. there is a switch in the power box to turn the power off.

1) Open link below to see how to open clogged water heater.
http://waterheatertimer.org/Water-heater-will-not-drain.html

2) Water heater should take 20 minutes to drain.

3) Here's what to do.
Turn off heat source to water heater:
-electric: turn off circuit breaker
-gas: turn knob to pilot
Turn water off at shut-off valve located above tank on cold water line, or at main shut off.
Open bathtub spout on hot side to let air into tank.

4) When work is finished, close drain valve, turn water on, and wait until water if flowing full stream out of bathtub spout before turning power on to water heater.

5) Another helpful link:
http://waterheatertimer.org/Clean-sediment-out-of-water-heater.html

Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

Either the pilot light orfice is dirty, and you will need to pull it out and clean it, or the thermocouple is bad. If the pilot goes out as soon as you let the button go then it is most likely the thermocouple. If the pilot stays lit for a few days or hours then you will need to clean the pilot orfice, heres how:
1 turn off the gas supply
2 unhook the main burner gas line from the thermostat, this is the line that goes to the burner
3 unhook the pilot supply line it is usually next to the main burner line
4 unhook the thermocouple from the thermostat
5 remove the burner assembly
6 take the orfice out of the pilot line and clean it out by blowing thru it, use an air compressor if needed.
7 reassemble and light pilot

http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intellivent Gene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

It is the 1" or 11/8" hex nut on the top of the water heater some where buy the supply line. As for the anode rod it could be either magnesium or aluminum depending where it was sold. If you are going to change it out call your water provider and ask which would be better for your area and water. To remove you need to turn off the electric, shut the water supply and drain off some of the water so it wont overflow, then it simply unscrews. Use teflon tape or sealer on the thread before installing the new one, then turn everything back on and purge the air from the system by opening a faucet.

It is the 1" or 11/8" hex nut on the top of the water heater some where near the supply line. As for the anode rod it could be either magnesium or aluminum depending where it was sold. If you are going to change it out call your water provider and ask which would be better for your area and type of water.

Maybe in a separate anode port on top of heater... or connected to hot water nipple as a combohttp://waterheatertimer.org/Replace-anode-rod.htmlGene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Short cycling on power vent can be bad pressure switch or bad gas control valve http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#intellivent http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html#pressure Gene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html http://waterheatertimer.org/How-to-troubleshoot-gas-water-heater.html http://waterheatertimer.org/How-to-fix-water-heater.html Gene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

I have the smae problem but my element on top works fine it is the element on the bottem that does not go on so what is it that i have to change the element or the thermostat. on the bottom or the one on top. I have voltage on the top but none on the bottom element and are they suppose to go on the same time.

http://waterheatertimer.org/How-to-install-gas-water-heater.html http://waterheatertimer.org/How-to-install-electric-water-heater.html Gene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Save receipt for warranty purpose. Without receipt, the warranty is based on date of manufacture which can be several months, or 1-2-3 years before actual installation. With reliance, first two digits of serial number are date of manufacture. Second two digits are week of the year. Registration at following link using serial number located on label on side of tank: http://www.reliancewaterheaters.com/resources/product-registration Gene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

could be faulty thermostat/reset button, or shorted element. Breaker to water heater off,
Check elements for continuity to ground. should be no continuity to ground. If elements OK replace reset button. If you have noticed very hot water and elements checked OK then replace both thermostats along with reset button

Often there is a 'suggested' answer from previous date that has nothing to do with your question. You are asking about +temperature-pressure relief valve on water heater? Unknown type and model water heater. http://waterheatertimer.org/How-to-replace-TP-valve.html http://waterheatertimer.org/TP-valve-code.html http://waterheatertimer.org/How-to-fix-water-heater.html Gene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

Gas or electric?

thermostat.Check Settings,and if you turned it up or down while power was still on, thenchange them both. also t+p valve may be weak from temp overshoot.Change it if it continues after replacing thermostats

Sound like you have a bad TPS. Also make sure your throttle body is nice and clean, that will contribute to the problem.

http://waterheatertimer.org/How-to-troubleshoot-electric-problems-with-water-heater.html http://waterheatertimer.org/Water-heater-is-tripping-breaker.html Gene If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7