Quinny Buzz - Recent Questions, Troubleshooting & Support - Page 8

HiIf you're in the UK a replacement back wheel can be ordered via your local Quinny retailer or direct from the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) RRP is 25GBP for a complete back wheel.If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side of the page for your enquiry to be sent to the customer care team who deals with your country.

HiWe no longer have spare part items for this product in the UK as it has been discontinued for so long.If you're not in the UK visit www.bebeconfort.com and select the country you're in, then chose the "Contact Us" tab for your enquiry to be sent through to the customer care team for your country to see if the parts can be obtained.

HiWhich model Quinny do you have?

HiIf you're in the UK please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) This part is not listed as a spare part item on our breakdown but it may be possible to source it.If you're outside the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab for your enquiry to be sent to the customer care team for your country.

HiBearings are not items we can supply as spare parts.please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

HiIt could be dirt caught in the wheel. Remove the wheel unit and clean with furniture polish and a soft cloth before attaching into place again.

HiInstructions for folding can be found in the User Manual.

HiThe Quinny Dreami has a specific raincover for it. The standard one for use with the Buzz seat does not fit.When the Quinny Dreami was purchased the raincover should have come with it as standard. A replacement can be ordered via your local Quinny retailer.

HiIt needs to come in for inspection.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

HiNo you must never use oil based lubricants anywhere on your Quinny product.Use furniture polish or dry Teflon spray (found in the laundry aisle of larger supermarkets) and a soft cloth to clean debris and provide lubrication for easier fold / unfold action. Pay attention to the central tube as any debris here will create friction when attempting to fold / unfold which may make it difficult.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

HiIt needs to come in for inspection to establish what the issue is and resolve it.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

HiThe transport lock is available as a spare part item - who did you speak with that advised you it wasn't?RRP for the transport clip is 10GBP and you can order via your local Quinny retailer or direct from the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)

HiThe Quinny Buzz brakes can be adjusted (and should be periodically as part of the ongoing maintenance of the product to ensure good performance)The brakes may require periodic adjustment. To do this, use two 8mm spanners to unlock the lock nut from the long barrel nut. Adjust the brake cable and retighten the lock nut. Test the brakes to ensure a positive engagement and disengagement after adjustment.

HiIf it won't collapse there is nothing we can advise you to do at home. It needs professional inspection / repair work required.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty. If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

HiThere should be a small amount of movement - the seat unit should not be rigid on the chassis - but if you feel it is excessive movement pop into a retailer and view their display model. If yours appears to have more movement contact us to discuss booking it in for inspection / repair.www.quinny.com

Hi, This definitely sounds like the gas cylinder is gone. You'll need to return it to your retailer, or contact www.quinny.com to arrange a repair. Hope this helps.

HiThe wire is not available as a seperate spare part item. To replace it requires replacement of the handlebar. If you're in the UK please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)If you're not in the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side of the screen for your enquiry to be put through to the customer care team in your country who can help.

HiPush down the grey levers on either side of the seat unit and it will lift out of the chassis.

HiIf you're in the UK you can order replacement adaptors via your local Quinny retailer or direct from the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) RRP is 10GBP for the pair and if ordered direct there is 3.99GBP p+p additional.If you're not in the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side of the screen for your enquiry to be sent to the customer care team in your country.