Quinny Buzz - Recent Questions, Troubleshooting & Support - Page 6

HelloIf you're in the UK please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side of the screen for your enquiry to go through to the customer care team for your country.

HiIf you're in the UK you can order spare parts via your local Quinny retailer or direct from the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)If you're not in the UK please visit the website www.quinny.com and select the country you're in, then use the "Contact Us" tab for your enquiry to go through to the customer care team for your country who can help you source spare part items.

HiFoam has ripped off from where?If it is the handlebar foam this is not available as a seperate spare part item. To replace it would mean replacing the handlebar. This is a Level 3 repair so the pushchair would need to come in for engineers to provide replacement due to the safety implications of it being incorrectly fitted.Please visit www.quinny.com and select the country you're in and use the "Contact Us" tab on right side of screen for your enquiry to go to the customer care team in your country who can provide further assistance with this.

HiThis is not feedback we've heard before! Remember there are two places to adjust the harness - underneath the shoulder harness pads and at the waist position. To adjust underneath shoulder harness pads you need to undo the popper from the harness, slide the pad down the length of the harness and adjustment point revealed to make harness smaller.

HiThe Quinny Buzz handlebar is not available as a spare part item for us to send out for customers as it is a Level 3 repair which means our engineers need to carry out inspection / repair work required. This is due to safety implications of it being incorrectly fitted.Please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on right side of screen for your enquiry to go to the customer care team in your country.

HiThe handlebar for Quinny Buzz is not a spare part we can send out as it is a Level 3 repair which means our engineers must carry out replacement. This is due to safety implications of it being incorrectly fitted.Please visit www.quinny.com and select the country you're in, then click "Contact Us" tab on right side of screen for your enquiry to be sent to customer care team in your country for further assistance.

HiWe cannot provide advise on this due to the safety implications if this is incorrectly put back together again.We must advise you do not attempt to carry out repair work yourself but that you make arrangements for the product to be sent in for engineers to provide inspection / repair work required.If you're in the UK please contact customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)If you're not in the UK please visit www.quinny.com and select the country you're in. Then select the "Contact Us" tab on right side of screen for your enquiry to go through to the customer care team for your country.

HiDo you mean the front wheel unit?If your Buzz is under 2 years old please contact your retailer with proof of purchase for a replacement to be ordered under warranty terms and conditions.If it is over 2 years old or you do not have a proof of purchase but you are in the UK you can order via your local Quinny retailer or direct with customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to purchase the item.If you're not in the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side of the screen for your enquiry to be sent through to the customer care team in your country who can assist with spare parts required.

Hi,The most common reason for this is a build up of dirt and debris. Remove it from the pushchair and clean it regularly to prevent this from happening. Clean with furniture polish or dry Teflon spray (found in the laundry aisle of larger supermarkets) Do not clean with oil based lubricants as these will leave a sticky residue and attract more dirt and debris and cause additional issues.

HiYes it is the same tyre pump for these products.

HiPlease follow these directions for brake adjustment on your Quinny Buzz.If this does not resolve the situation it would need to come in for inspection / repair.Please visit www.quinny.com and select the country you're in, then select "Contact Us" tab for your enquiry to go through to the customer care team in your country.

HiThis indicates it is not fully disengaged before fold is attempted. The clicking noise is to tell you that the fold should not be continued as it is forcing the pushchair and may lead to damage. Ensure the button is fully depressed and the other button is fully pulled forward before attempting to fold. If noise still audible the chassis needs inspection by engineers.If you're in the UK please contact customer care on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays) to arrange chargeable inspection / repair work required.If you're not in the UK please visit www.quinny.com and select the country you're in, then select "Contact Us" tab for enquiry to go through to customer care team for your country.Please note we do always advise that oil based lubricants are not used on any Quinny product. Oil based lubricant will leave a sticky residue on the chassis which will attract dirt and debris to stick and cause additional issues. Always use furniture polish or dry Teflon spray (found in the laundry aisle of larger supermarkets) and a soft cloth to clean the chassis.

HiUndo the popper on the shoulder harness pads and slide pad down length of harness. You will reveal a metal D ring which is where the harness is attached to the anchor point. Unhook this ring. Remove the top of the seat fabric from the sub seat (seat frame) and you will find further sets of anchor points behind the fabric. Post required anchor point through the hole it lines up with and re-attach harness, then put harness pad back into position and do up popper.

HiWhich carrycot is it the Quinny Dreami or Quinny Folding Carrycot?

HiThere is a page attached for adjusting Quinny Buzz brakes. Try this and see whether it resolves the issue.If it doesn't resolve the issue, the next step is inspection of the unit. If it's under 2 years old and you're in the UK, please contact your retailer with proof of purchase for them to arrange inspection under warranty terms and conditions. If it's over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)If you're not in the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab for your enquiry to be sent to the customer care team for your country.

HiThis is not recommended as modification of your Quinny could make the product unsafe to use.From what you are saying you are trying to use the original 2005 style chassis with a newer model sub seat (seat frame) is this correct?If so there are rubber bungs on either prong on the sub seat that can be removed in order for this model sub seat to fit in the 2005 chassis. If you'd like more information on doing that please pass on an e-mail address and we can put you in touch with an engineer to discuss.

HiThe Maxi Cosi Foray is not available in the UK so we're unable to advise if the Quinny Buzz raincover will fit. We recommend you contact the customer care team in your country - visit www.maxi-cosi.com and select the country you're in, then use the "Contact Us" tab on the right side of the screen for your enquiry to go to the relevant customer care team to help.

HiYes you can buy a replacement transport lock.If you're in the UK you can order via your local Quinny retailer or direct from the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)If you're outside the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side of the screen for your enquiry to be sent to the customer care team for your country.

HiIf you're in the UK and it is under 2 years old please contact your retailer with proof of purchase.If you're in the UK and it is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)If you're outside the UK please visit www.quinny.com and select the country you're in, then choose the "Contact Us" tab on the right side of the screen for your enquiry to go to the customer care team in your country who can further assist.

HiThe harness on the Quinny Buzz is sewn into the sub seat and not removable. This means to replace the harness would mean to replace the entire sub seat.Go to www.quinny.com and select the country you're in, then choose the "Contact Us" tab for your enquiry to go through to the customer care team in your country who can provide more information on how to order and cost.