Pyramid Office Equipment & Supplies - Recent Questions, Troubleshooting & Support


Do your own homework.? How will you learn anything if you ask other people to do it for you.? How will you know if people are lying about the answers, because they know, that you DON'T know.?

Pyramid Office... | Answered on Apr 03, 2019


Here is the manual for your unit. There is no error code for that I see. You may want to try a master reset on the unit.

Pyramid 4000... | Answered on Aug 25, 2011


If the ribbon is not completely over the print head theresulting print will show incomplete characters. This is the only cause for this problem. But as you stated theprinter ribbon cartridge is installed correctly completely over the print headand already changed the ribbon 2 times, then I suggest you to check the printhead, and try after replacing them. Good Luck.

Pyramid 4000... | Answered on Jul 29, 2011


Error 1 - Indicates time card stuffing. If an individual tries to force a card into the unit, the 4000/4000HD will accept the card but will not print or store any payroll data. If this situation occurs, an ERROR 1 will show on the front display and the card will not be "punched".

Solution: Rerun the time card through the time recorder without pushing on the card.
Resource 1 : Owner's Manual

Pyramid 4000... | Answered on Mar 01, 2011




1. Enter Service Mode by pressing [MENU] [#] [1] [9] [3] [4]
2. If you do not see the Tech Mode menu press the menu button again. (You need to enter the key sequence quickly.)
3. Select Tech Menu
4. Select DataSetup
5. Arrow to Clear Counts and press Enter
6. Enter Password 1934
7. Arrow to desired counter and press Enter.

The display will show Clearing Counts and then return you to the Tech Menu. Press exit several times to exit the Tech Menu and then power cycle the printer.

Office Equipment... | Answered 11 hours ago

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