Promise Computers & Internet - Page 3 - Recent Questions, Troubleshooting & Support

The user manual for this device is available on the manufacturers website. Promise NS4600 manual.The instructions (with pictures) are on page 197 of the manual (or page 209 of the PDF)."To reset the Administrator's password:1. Verify that the SmartStor is fully booted.2. Insert your reset tool into the reset button hole on the back of the SmartStor.3. Press and hold the reset button for eight seconds, until the System Status LED flashes three times. The Administrator's password is now reset to admin."

1) Flash the BIOS to the latest one. It's here.

2) Use this driver which is the newest one. Here.

This should fix your issue.

google translate

click start control panel administration tools computer management device manager scroll through all of your devices

if you see a yellow question or exclamation mark ? ! or a red X you will need to update the drivers for this device right click select update driver/reinstall driver

if you can see your usb device but its not working scroll to Ports(Com&Ltd) right click to update driver

if you computer came with a motherboard disk the drivers could be on it

or you might have to download them

rather doing a driver hunt which can take hours

http://download.cnet.com/slimdrivers-free/3000-18513_4-75279940.html

it might take some time being a freeware driver solution

note: it will find all of your outdated drivers

this is a free driver solutions they will automatically search for and find the correct driver also at cnet http://download.cnet.com/2000-20_4.html on the home page you should see a search tab just type in what you are looking for IE: motherboard name sound drivers you might have to try a few times to get it right

http://download.cnet.com/drivermax/3000-18513_4-10572602.html

Windows 2000/XP/Vista/7/8 free driver program

http://download.cnet.com/drivers-for-free/3000-18512_4-75548155.html

Windows XP/2003/Vista/Server 2008/7/8 free drivers

http://www.innovative-sol.com/drivermax/ free program, paid update available

hope it helps

One bad lead can cause a computer to continue on a cycle or to shutdown or fail to detect your hard drive boot up

test all leads that attach to your hard drive including electrical extensions,IDE,SATA

the leads from your ((motherboard to your hard drive)) make sure they have a secure connection and are not faulty or just replace them they could be faulty make sure all leads that are attached to your drives dvd\cd have secure connections and are not faulty or just replace them they could be faulty ?

even something as small as an electrical extension or a faulty fan lead can cause this problem computer needs all of the data and power to travel through every working device and to have an end for a computer to be able work properly

a motherboard and a hard drive any leads between them will fail before your motherboard or your hard drive check all electrical extensions make sure they are securely seated even the cd/dvd drives need to have current go through make sure these devices are working

could be a dirty graphics card you might have remove the graphics card and clean the socket

also check your computer ram to make sure they are securely seated and the

hope this helps you

the drivers might be installed properly for this device click start control panel administration tools computer management device manager scroll through all of your devices if you see a yellow question or exclamation mark ? ! or a red X you will need to update the drivers for this device right click select update driver/reinstall driver if you can see your usb device but its not working sroll to Ports(Com&Ltd) right click to update driver hope this helps you

You should have run the configuration tool and make sure it is connected to the network ..even if you have only one connection ...Probably you will have to change the way it connects to the router by choosing another IP address into the router's range ..or ..make the other changes..if the network is a tcp/ip protocol ..and has its own ip address ..during the setting you will have to choose a browser too and all kinda things..so ..I would run the advance configuration ..and follow instructions in the manual..
To get to its setting you will probably have to connect it directly ..and make the changes it needs on the network card ..(it may need manual setting for the ip address subnet mask ..and default gateway ..(in this case the router's Ip will be the one ..and the subnet mask wil be 255.255.255.0 and an IP address according to the slot is plugged in and the router's range )The fact that it is not seen in the network means it is not connected to the router proper way ..so run the configuration anyway .
if you do not have the manual ..here is a link
http://firstweb.promise.com/upload/Support/Manual/NS4300N_PM_v1.8.pdf