Printronix Matrix - Recent Questions, Troubleshooting & Support

My P7005 displays PAP FD DRVR CIR error

I can email you the Flash Program.
If a “Table Mismatch” is displayed, recycle power and reflash the printer. Can get “Table Mismatch” after replacing CMX Board.
“Table Mismatch”
Flash Upgrade Instructions Using the printer’s Parallel Port: Have Ethernet? You can FTP download.
1. Print a configuration on the printer prior to the download. After the flash is upgraded, the printer will be at Factory settings and you will need this printout to restore any non- default settings.
2. The PTX flash code is on a CD you should have received with printer. Don’t have? I can email you the Flash program.
3. Turn the printer's power off.
4. If there is a cable connected to the printer’s serial port, disconnect it.
5. Connect a cable from the LPT1 port on a PC that has a DOS prompt mode to the printer’s parallel port.
6. While holding down the Online & FF(Paper Advance) keys, power up the printer. The printer will display "Waiting for Program Download".
7. At the PC’s DOS prompt, go to the directory where the file is located C:\Temp and
type "filename.exe -pb<ENTER>" where filename is the name of the file that you downloaded in step 2.
NOTE: there is a space before the -pb
8. The printer's display will keep you informed of the status of the download. When the download is complete, cycle the printer’s power.

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I've seen a very similar problem with the L5000 series printer. It turned to be that the problem was with HP jetdirect that the customer used instead of the printronix printnet. Several jetdirect were used and all cause a similar problem. When the printronix printnet was used everything worked fine

Drivers can be downloaded from www.printronix.com

Steve W
LazerTek LLC

That sounds like a paper path drive system not working properly. Make sure all paper/debris is cleared from the paper path, restart the printer and see if it has the same error. It's possible the sensor is damaged or malfunctioning. It would need to be serviced or replaced at that point. Good Luck!

The flash memory has probably been erased (assuming no one remove the memory module).

Your Printronix service technician can diagnose and reflash if needed.

Steve W
LazerTek LLC

I'm having some issues figuring out exactly what problem you are describing, but I think you have a page length issue. You can change that under emulation, page format.

Hello Fadel,I emailed 2 different Emulation files...Let me know if you receive an error. If you get Flushing Ques after you started the download, then you don't have enough Dram memory, Flash memory or Security Pal chip needs a specific Emulation file.

P7-500 is sppot to windows

There is not a head calibration for this printer. There is a phasing adjustment if your print looks "shaky" or to adjust the gap you use the 2 3/32" allen screws on either side of the platen bar.With the printer powered on, press the “ONLINE” key to place the printer offline. The LCD should display “OFFLINE/CONFIG. CONTROL”. On the control panel, press the arrow up and arrow down keys at the same time to unlock the enter key. “ENTER SWITCH UNLOCKED” briefly displays.Press the arrow left key. “OFFLINE/DIAGNOSTICS” displays.Press the arrow down key. “DIAGNOSTICS/Printer Tests” displays.Press the arrow down key. “Printer Tests/Shift Recycle” displays.Press the arrow left key until “Printer Tests/Phase Printer” displays.Press “ENTER”. The display shows “Printer Tests/Phase Printer” and the test begins. The current phasing value is printed on the left of the printed pattern of all H’s. As the pattern prints, examine the H’s to verify the vertical lines are straight.If the H’s are vertically straight and you are satisfied with the print quality, press “ENTER” to stop the test and then press “CLEAR” to exit the test menu.If the H’s are not straight you will need to adjust the phasing value. Press the arrow down key. The current phase index displays.Press the arrow down key. An asterisk (*) appears next to the phase value.Press the arrow right key to increase the phase value, press the arrow left key to decrease the phase value. Then press the “ENTER” key to activate the new value as it prints. Watch the printout for the new phase value to print on the left edge of the line of H’s. Examine that line for print quality. Continue to make adjustments until you are satisfied with the print quality.When the printed pattern of H’s is acceptable, press the arrow up key twice until “Printer Tests/Phase Printer” displays.Press the “ENTER” key to stop the test.

set phase value

The printer can get out of "phase" and the print will look shaky. These instructions are for the P5000 but the phasing process has not changed. http://themrpsolution.com/v//vspfiles/Tech%20Tips%20Q&A/Printronix/P5000_phasing.pdf

You can use the P7000 Driver from the manufactures website.

The firmware for this printer is not available for download via the web as there are hundreds of different types. If you detail the reason you need it (ie error code) I may be able to help.

wep
printer model number:-p7-500
problem:-RBN DRVR CAL

Main PCB has failed and will need to be replaced. There are 2 styles make sure you get the same one. V5 MRP provides IT Parts Product Supplies and Services V6 MRP provides IT Parts Product Supplies and Services