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Hello, Liz -

Since your mother's scooter is new, you or she need to contact the seller of the scooter and ask your questions. No doubt it is still under warranty.

Best wishes.

Pride Health &... | Answered on Sep 22, 2018


This can be caused by two things usually. One cause is the bolt holding wheel to the axle is a little loose so check to make sure it is very tight on the axle. The second click comes from flat-free tires. The tires have an adhesive applied at the factory and if you hit a bump, or if there's not enough to hold the tire tight to the rim, the tire will make a grinding click noise when it rolls and passes over this area. Pneumatic tires properly inflated don't make this noise since the air pressure keeps the tire fixed to the rim at the bead; flat free tires lack this pressure. Simply lubricate the area around the tire where it meets the rim on inside and outside, and drive it...noise should dissipate.

Pride Go-Go... | Answered on Sep 04, 2018


Hi. Loud clicking noises from the rear wheels are usually caused by movement of the square steel key that fits into a groove on the axle inside the wheel hub. This is what drives the wheels.
You will probably get a click for each revolution of the wheels.
To fix it, remove the rear wheels and wipe a thin smear of grease on the key and axle, then replace the wheels.
The grease will allow the key to move slightly without making a noise, and help stop it from wearing.
It sometimes helps to also remove the front wheels, and wipe a thin smear of grease onto the front stub axles. There is no key in the front hubs, but the grease helps to prevent the bearings siezing on to the axles.
Good luck. Neil.

Pride New... | Answered on Sep 04, 2018


check to see if they are sealed units
probably find that there will be water in the bearings
the answer is to have them service to check for water in the windings
The major problem will be water in the electrics because the batteries are connected and that sets up electrolysis in the circuits which corrodes away wires and contacts

Pride Health &... | Answered on Aug 05, 2018

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