Polycom Answered Questions & Fixed Issues

Go to your router admin page by typinghttp:/192.168.0.1 in the browser address bar. Select tools, the User Login in the left menu. Uncheck Require User Login. Click Save and Reboot now.

what you need to do, is update the firmware of the device.

This is a good guide:

http://www.ocspedia.com/Misc/Update_Server_Check_List_R2.htm

I solved this issue with our Polycom by following the following instructions via the link below.

Upgrade phones with following software:
CVM: Version 1.61
All SoundStation2Ws with software CVM version 1.61 are susceptible to this failure mechanism and must be updated. To upgrade the software, please download theSoundStation2W Software Upgrade application and follow the detailed Software Upgrade Instructions located on the SoundStation2W support page. This issue only impacts the CVM version number listed above.

Requirements:

1. USB cable for the Polycom wireless unit
2. Windows XP machine
3. Download the instructions
4. Download the Firmware Update

view the service manual here-->http://www.cyberbridges.net/Tutorials/polycommanual.pdf
Thanks for rating good luck

Does anyone have the color code to the Polycom Soundstation connector? The end fell off and I want to crimp on another.

Thank you.

turn off the video. Then grab and hold the camera, and turn it on. release camera after few seconds. For me it works :)

The 225 is full Duplex and I can't see any reason why it should not work. I can only suggest menu, system settings. restore default, and see if that changes anything.
What exactly is happening when you do a conference call?
Procom have a support section
manual here
http://support.polycom.com/PolycomService/support/cn/support/voice/soundpoint/soundpoint_pro_se225.html
support here
http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html
worth sending them the question they can only refuse to answer or try to charge you!

How many lines (circuits) do you have going to your system? Is it possible they are out of order? Give me your ISDN numbers and I'll try to connect to you. Where are you located? My e-mail address is [email protected]

Likely it's a problem with your complex phone switch. Do you have VOIP?

Is sounds as if it's an issue we had also.

It should say the IP network is up because you say it's on the network. Please clarify your second question?

Did you check to see if the batteries were still good or in the remote correctly?

You need to go into the audio settings via
Admin Settings
Audio Settings
and make sure Enable Polycom Microphone is checked off.
Reboot and see if your microphone is recognized.

No, you do not need to subscribe. Are you sure your a/v cables are connected properly? You might also check on your video source and make sure you are in the correct source.

The phone can only be opened by removing the front lense. Under the lense you will find 6 screws - but removing the lense you awill not be able to mount it again. You need a new lense afterwards.

there is a setting in the config files i beleive you can also go into the ip addrss of the phone and set it to auto answer or something

Hi Srimaggy,
Sorry to hear the upgrade is not working for you. Please give us a call at 1-888-248-4143 and choose options 2 then 4. This will connect you with our primary support team who can get a ticket started for you and can work towards resolving your issue.

-James

The Polycon Sound Station Premier coference phone is an analog device. You need to connect it to an analog port on your phone system.

mic solution

try connecting standard analog phone to see if you get dial tone, sounds like you might be connected to a digital port

I have looked all over trying to find this for you and you are correct, it is no longer listed anywhere, but Polycom definitely has it in their archives on a server somewhere.

Contact them at 1 925 9246000 and request the software, they should be able to email you a link to it.

All old links are dead / gone but it must still exist, they wouldn't just leave their customers hanging like that.

Tim