Polycom Answered Questions & Fixed Issues

Are you using this as a stand alone unit or configured for an Asterisk server? You say you got a new modem, so are you using the same router? If not, you may need to open some ports using port forwarding rules. How that is done depends on the type of router.

The factory Admin info is Polycom for the user and 456 for the password. If the password has been changed, you can do a factory reset by holding down 4 keys until it restarts. The four keys are * 4 6 8.

Error Code 291 is an internal hardware failure. There is no service fix for the field technician; the unit must be removed and sent back to Polycom for repair.

Greg @ VIcom - Virginia Beach, VA

In the NBX 100. Creat a group other then default. Then assing ip300 to the new group.

This will depend upon whether your Polycom is connected to a PBX system or using a public landline. If using the Polycom through a PBX you may need to consult the system admin as you will often need to enter a 'conference code' before you dial the second party ie.

1. Dial the first party and ask them to hold
2. Press the Flash key
3. Dial the conference code for your system ie. #46
4. Dial the next party and ask them to hold
5. Press the Flash key twice and all parties are joined.

If you are using a public landline (ie. home phone line) then you will be limited to the conference services that your phone company provide and these are usually also accessed via a code. There are also conferencing services that for a fee you can dial into and follow the prompts to austomatically arrange your conference call.

1st. Get the IP address of the phone. and type that into browser.
*- default user: Polycom / password: 456

*- Under menu SIP, type in your voip provider
*-Under menu LINES type in user info and "secret" should be your password.

Make sure your ports are open (SIP is usually 5060) you can change it in that same config screen.

HI
You have 3 connections with your site???

Hello dont keep the system in ON for so long time

Hi there it is the issue with the power i,e system is powering off..

Web into the unit by it's IP address and go to "Home Screen Settings" and check "system".

I have a polycom soundpoint pro SE-225. when i either pick up the hand set to make a call OR press the speaker button to make a call i get a dial tone for a few seconds, then the dial tone jumps up and gets real loud for a few seconds and then goes completely away and will not let me make any calls. Any ideas what the heck is wrong??

I'm assuming you already have a voip account set up. sounds like you've not set the dtmf tones to the correct setting, usually set to rfc2833 and/or sip info - set in audio to no.

it might be power supply they are common to go bad

try different one and see if that helps

1) try setting unit to auto answer and it will automatically pick up incoming call

2) far end will only control a Polycom camera and it will not work through a bridged call - it must be point to point

hope this helps you

good luck!!

you cant answer numerous calls on this system - you will need to set up a dial in number on a phone bridge provider and have all participants call into that number and then all of you will be in same conference call. this is best quality and the most managable way to do this. i am sure your phone provider can help you set this up. R if i remember correctly is for redial

Someone says that is working :
http://www.amazon.com/review/R3JH3X9G45EFZF/ref=cm_cr_pr_viewpnt/176-0898208-6976236#R3JH3X9G45EFZF

From bottom of connector (not clip side)

Black

Brown

Red

Orange

Yellow

Green

Blue

White

yes do a full reset and reprogram for new phone number and all settings when you move phones

an external power supply needs to be used when going that far from CODEC

try using CAT 5/6 cable for video portion if you want but you will need an external power supply to get camera to work at distance

sounds like firewall issue or you have not set up the LAN settings properly

give more details and i can help more