Polycom Answered Questions & Fixed Issues

I accessed http://www.POLYCOM.com and used their "search" function to look for 'LIFECAM', but no results were returned. So, the answer seems to be NEITHER operating system.

Have you tried the solution found on this website? Lost admin password on Polycom nexMatrix product assistance

Transmission circuit is responsive, however the speaker seems to be defective or the receiver section has failed. This is an internal function whereby the unit requires inspection by a technician to correct the issue at hand.

You need to reinstall all the files back onto the phone. You can get the files from the Polycom Website. You can also follow the instruction from my Polycom 501 Fixya blog to see how its done.

The easiest way to fix this is to have use TFTPD32 and set the firmware in the default directory so that when the phone boots it gets its DHCP with Option 66 from the machine running TFTPD32 and automatically pulls the firmware

When the Polycom is on-hook (not in a call), use the volume rocker to change the volume of the ringer.

their might be problem with ur device

see the diagram attached, However you must call or go to the website from your supply in both cases,and get the support via ONLINE chat and fix it. God bless you

1) reset the phone to the original manufactury default see your Menu AND do it 2) call to the supplier manufacturer Modem, and get the support via ONLINE chat for to fix it. God bless you

Unless you are good a solder then you probably won't be able to do it. You wolud need to solder a potentiometer inline of the + voltage to the speaker. Or solder one inline with the existing one. Potentiometer = voltage control aka volume control.

Any password forgotten warrants re-install of the firmware.Charge the battery fully Connect to the pc. Run Nokia OC Suite. Backup data and reinstall the firmware. Follow instructions word to word.

Default Polycom password is 456

Are you using config files loaded from the server? If so, make certain they are properly configured. Also, make certain the phone does not already have an alternate configuration in it that points elsewhere...

WRONG CONNECTION,SORRY I HAD SIMLER PROBLEM,MUST HAV CORRECT CONNECTION-BRAND,3.5,MATRICK.

There should be some loose solder terminals at its main power regulator section. Resolder all the suspected solder terminals there, by applying a little more solder. Check the solder terminals at the horizontal output stage too. The fault is with loose solder terminals itself.

have you triedd taking out the battery and everything

Makes sure your Firmware is all upto date. Had the same issue with the soundpoint ip 501.

You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.

"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.


This is pretty simple though, one of three things is happening:

1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).

You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.

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