I can not get a
You need to update the software on the device. I called their support line and the tech explained everything. This has been a common problem with this conference phone.
2/7/2011 5:25:34 PM •
Polycom...
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631 views • 0 helpful votes
Can anyone tell me how
No it can't. One call at least must be dialed out to. Try using a conference bridge service if you want to have multiple parties call in to you. Then you and all guests only need to call bridge number which is usually toll free.
How do i find an
Here is a link to the manual.
http://support.polycom.com/global/documents/support/user/products/voice/soundstation2w_user_admin_guide.pdf
Hope it helps you?
3/4/2011 9:05:44 PM •
Polycom...
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264 views • 0 helpful votes
How do I receive 3
you cant
you can only call out to multiple people not receive multiples
try using a conferencing bridge so all people can call into one number and be connected that way
2/25/2011 2:45:10 PM •
Polycom...
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284 views • 0 helpful votes
Microphone not getting connected Changed interface
Try changing the wire. Must be the 30 foot cable not the 10 foot which is specifically the daisy chain ... The former 30 foot is the specific cable from codec to mic. If changing this fails and you tested the mic, then your unit is either suffering corrupted software or the mic hardware is damaged. David
MY Polycom SE-220 was working fine, then line one
HI. sorry to hear that. Well, here's the solution
Settings should be changed, if it did not resolved the issue? check your coverage area and lastly go and seek a technician to have your device check and re evaluate the condition the mouthpiece or earpiece needs to be replace.
Please accept my solution..thanks
When we have 3 connections,
is it same location or camera that turns blue
have you tried lowering the speed of call ( this will help see if it is bandwidth issue) like you dont have enough
have you tried making call by calling out only 2 sites per unit (not using one site to originate all end points)
also are all CODECs using same firmware revision
give me more details and i can help more
speed of calls, network being used, etc
We tried to put factory
I answered this question for another user:
http://www.fixya.com/support/t8134583-coult_not_using_boot_server_error
"
This occurs when the phone is set up to load it's configuration file from a ftp or tftp server and it cannot find the file or server location. If the phone is supposed to do this, please check that the ftp or tftp service is running on the specified server. The server name or ip is specified in the setup of the phone, available when the phone is first booting up. The default username is 'Polycom' and password is '456'. If you DO NOT want your phone to get it's configuration from a network server, enter the setup area and remove the server name or IP address from the appropriate section.
"
1/4/2011 1:58:15 PM •
Polycom...
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669 views • 0 helpful votes
Keypad isn't functioning correctly
Mine did the same thing. You need to update the software on the phone. I called their support line and the tech was very helpful. You download the installer from their website, teher the phone to an XP computer (must be XP) and follow the instructions.
2/16/2011 4:51:01 PM •
Polycom...
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192 views • 0 helpful votes
PolycomSoundstation 2w getting error message
Hi Srimaggy,
Sorry to hear the upgrade is not working for you. Please give us a call at 1-888-248-4143 and choose options 2 then 4. This will connect you with our primary support team who can get a ticket started for you and can work towards resolving your issue.
-James
1/4/2011 5:23:40 PM •
Polycom...
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635 views • 0 helpful votes
I need to get the
From bottom of connector (not clip side)
Black
Brown
Red
Orange
Yellow
Green
Blue
White
Polycom 225 SE. Can`t make
The 225 is full Duplex and I can't see any reason why it should not work. I can only suggest menu, system settings. restore default, and see if that changes anything.
What exactly is happening when you do a conference call?
Procom have a support section
manual here
http://support.polycom.com/PolycomService/support/cn/support/voice/soundpoint/soundpoint_pro_se225.html
support here
http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html
worth sending them the question they can only refuse to answer or try to charge you!
2/2/2011 3:15:30 PM •
Polycom...
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213 views • 0 helpful votes
Move camera 35 feet from
an external power supply needs to be used when going that far from CODEC
try using CAT 5/6 cable for video portion if you want but you will need an external power supply to get camera to work at distance
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