How do you conference in
This will depend upon whether your Polycom is connected to a PBX system or using a public landline. If using the Polycom through a PBX you may need to consult the system admin as you will often need to enter a 'conference code' before you dial the second party ie.
1. Dial the first party and ask them to hold
2. Press the Flash key
3. Dial the conference code for your system ie. #46
4. Dial the next party and ask them to hold
5. Press the Flash key twice and all parties are joined.
If you are using a public landline (ie. home phone line) then you will be limited to the conference services that your phone company provide and these are usually also accessed via a code. There are also conferencing services that for a fee you can dial into and follow the prompts to austomatically arrange your conference call.
5/17/2011 4:47:35 PM •
Polycom...
•
720 views • 0 helpful votes
Message light keeps flashing, but
This is usually a problem with the phone's configuration. Is this phone getting it's configuration from a network server or pbx? If so, find the configuration file for your specific extension and find this location. This example is for a phone whose extension is 2704
msg.mwi.2.subscribe=""
msg.mwi.2.callBackMode="registration" msg.mwi.2.callBack="" msg.mwi.3.subscribe="" msg.mwi.3.callBackMode="registration" msg.mwi.3.callBack="" msg.mwi.4.subscribe="" msg.mwi.4.callBackMode="registration" msg.mwi.4.callBack="" msg.mwi.5.subscribe="" msg.mwi.5.callBackMode="registration" msg.mwi.5.callBack="" msg.mwi.6.subscribe="" msg.mwi.6.callBackMode="registration" msg.mwi.6.callBack=""/>
If you are not using a network-based configuration, the phone's settings can be changed via the phone's internal web server. Open a web browser window and enter the phones' IP address, i.e. http://192.168.1.109. The default user is 'Polycom' and the pass '456'. Go to the links at the top for each line you are using and scroll to the bottom, you will see the voicemail settings there. Use the above info to fill in the correct info, save the settings and the phone will reboot.
I have polycom SoindPoint 301
1st. Get the IP address of the phone. and type that into browser.
*- default user: Polycom / password: 456
*- Under menu SIP, type in your voip provider
*-Under menu LINES type in user info and "secret" should be your password.
Make sure your ports are open (SIP is usually 5060) you can change it in that same config screen.
3/28/2011 11:48:12 PM •
Polycom...
•
860 views • 0 helpful votes
SOFTVAIR
1st You download Webcam Driver.
SOFTVAIRAfter this install the Webcam driver in the system.Installation of Webcam DriverGo to the control panelClick on the System IconClick on the Hardware TabClick on the Device Manager sSelect the Unknown Device or printer device where yellow Question Marks sign on it.Right click on it and uninstall it.After this go to the top of the device manager and click on scan for hardware changes.Driver installation Wizard start.Brows Your Driver from the Hard Disk and click on next.Driver will be install.
The download for the Via
1st You download Webcam Driver.
The download for the ViaAfter this install the Webcam driver in the system.Installation of Webcam DriverGo to the control panelClick on the System IconClick on the Hardware TabClick on the Device Manager sSelect the Unknown Device or printer device where yellow Question Marks sign on it.Right click on it and uninstall it.After this go to the top of the device manager and click on scan for hardware changes.Driver installation Wizard start.Brows Your Driver from the Hard Disk and click on next.Driver will be install.
My polycom is flashing and
it might be power supply they are common to go bad
try different one and see if that helps
3/30/2011 9:58:18 PM •
Polycom...
•
470 views • 0 helpful votes
I get a dialling tone on my Soundpoint Pro but
I'm assuming you already have a voip account set up. sounds like you've not set the dtmf tones to the correct setting, usually set to rfc2833 and/or sip info - set in audio to no.
4/14/2011 9:09:06 AM •
Polycom...
•
297 views • 0 helpful votes
We moved our Polycom Soundstation
sounds like the 'brick' went bad
this is the power supply try replacing it
also and possibly more important did you reprogram phone and phone number when you moved it??
make sure you reset all settings and start new
3/17/2011 11:24:40 PM •
Polycom...
•
633 views • 0 helpful votes
What does this message mean:
This means that your phone will not dial a url number, i.e. sip://
[email protected]. This is generally a network or configuration error, and I would specifically make sure the phone either has static DNS entries entered or is receiving DNS entries via DHCP.
3/1/2011 1:23:33 PM •
Polycom...
•
913 views • 0 helpful votes
We have an old model
you cant answer numerous calls on this system - you will need to set up a dial in number on a phone bridge provider and have all participants call into that number and then all of you will be in same conference call. this is best quality and the most managable way to do this. i am sure your phone provider can help you set this up. R if i remember correctly is for redial
3/29/2011 6:07:59 AM •
Polycom...
•
310 views • 0 helpful votes
I use polycom Sound Point
This sounds like an RTP stream issue. While SIP runs on port 5060 by default, the actual audio is run on much higher ports, 10000 and up. If your pbx system is not on a public address and you are forwarding traffic to your pbx via a router, check the RTP port range in your pbx and make sure you are forwarding those ports correctly. By putting the call on hold, you stop sending out audio traffic restart sending audio when you pick the call back up. By forwarding the entire RTP range to your pbx, this should fix your issue.
3/8/2011 11:03:37 PM •
Polycom...
•
511 views • 0 helpful votes
Hi, I have Ploycom QDX6000
1) try setting unit to auto answer and it will automatically pick up incoming call
2) far end will only control a Polycom camera and it will not work through a bridged call - it must be point to point
hope this helps you
good luck!!
Need a driver for CX700
what you need to do, is update the firmware of the device.
This is a good guide:
http://www.ocspedia.com/Misc/Update_Server_Check_List_R2.htm
Coult not using boot server
error
This occurs when the phone is set up to load it's configuration file from a ftp or tftp server and it cannot find the file or server location. If the phone is supposed to do this, please check that the ftp or tftp service is running on the specified server. The server name or ip is specified in the setup of the phone, available when the phone is first booting up. The default username is 'Polycom' and password is '456'. If you DO NOT want your phone to get it's configuration from a network server, enter the setup area and remove the server name or IP address from the appropriate section.
2/4/2011 7:43:11 PM •
Polycom...
•
886 views • 0 helpful votes
Blue screen
turn off the video. Then grab and hold the camera, and turn it on. release camera after few seconds. For me it works :)
Not finding what you are looking for?