Polycom Computers & Internet - Answered Questions & Fixed Issues

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I have 25 SIP lines my question is, Why sip phone delay dial to IP phone in 4 to 5 seconds? But, if I used auto dial feature on SIP Phone, IP Phone ringing immediately

dial plan.... try pushing # after the number to make call without the delay
11/9/2022 10:44:37 AM • Polycom... • Answered on Nov 09, 2022 • 401 views
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Not able to pick incoming call

Please tell me what kind of phone.
12/21/2017 4:39:03 AM • Polycom... • Answered on Dec 21, 2017 • 91 views
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I have a polycom 501

Best to contact your phone system provider, to determine if it is or if it still under warranty.These types of items are generally not user serviceable.
12/15/2017 6:55:50 PM • Polycom... • Answered on Dec 15, 2017 • 62 views
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Polycom IP331 is waiting for network to initialize

yes, yes it is.... what a pile of crahp
1/31/2019 9:40:00 PM • Polycom... • Answered on Jan 31, 2019 • 1,948 views
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What is the default password for Polycom

Default Passwords:
To get into the web interface, the default username/password is "Polycom"/"456" (Note that this does not work with Safari 1.2.2.)
To get into the Admin interface on the hard phone, the password is "456". (Prior to v1.3.1, the web interfaces to the phone uses "Polycom"/"SpIp" as the username/password.)
The "user password" (not used much) defaults to "123".

To reset a lost admin password to default: at phone boot, during the 5 second countdown, push/hold 468* on the phone. Enter the phone's MAC address as the password. This will reset network info but keep peers loaded. Tested on Soundpoint IP 650.
11/14/2016 9:51:10 AM • Polycom... • Answered on Nov 14, 2016 • 14,319 views
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How do i update the time from daylight savings?

Double check the sntp setting on the others As see they are using the same server.
3/9/2015 7:47:39 PM • Polycom... • Answered on Mar 09, 2015 • 329 views
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How do i reset my voice mail password

Voicemail systems are a function of the PBX that the phone is connected to, not the phone itself. If you do not have administrative access to the PBX, there is no way to reset the password from the phone unless you know what the password currently is. What kind of premise PBX or hosted PBX service is the phone connecting to?
1/2/2015 6:56:59 PM • Polycom... • Answered on Jan 02, 2015 • 307 views
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How do i get my phone off do not disturb

Without knowing what phone .... I would say "Press DND" again
10/20/2014 3:56:30 PM • Polycom... • Answered on Oct 20, 2014 • 144 views
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On Polycom 335 how do I reset voicemail for new employee

"If you need to remove the resource files from a phone at some later date-for example, you are giving the phone to a new user-instructions on how to put the phone into the factory default state can be found in 'Quick Tip 18298: Resetting and Rebooting SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones' at http://support.polycom.com/global/documents/support/technical/products/voice/SoundPointIP_Resetting_Log_Files_QT18298.pdf " http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/products/voice/spip_ssip_vvx_Admin_Guide_SIP_3_2_2_eng.pdf
10/6/2014 6:12:20 PM • Polycom... • Answered on Oct 06, 2014 • 577 views
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Why is there a white screen appearing on incoming calls?

I haven't found the answer in this. Have you tried Support? http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html
7/20/2014 3:34:10 PM • Polycom VVX-500... • Answered on Jul 20, 2014 • 96 views
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How do I set up Voicemail for my office?

Yikes man. The Polycom phones are used in just about every hosted or sip based pbx. So hard to answer without more information. Do you have a message or voicemail button? Do you know anymore info about the system that your phone connects to? Company name etc?
5/15/2014 5:03:43 AM • Polycom IP 335 • Answered on May 15, 2014 • 136 views
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Does Polycom Lifecam 3.5 work with Both Windows XP and Windows 7?

I accessed http://www.POLYCOM.com and used their "search" function to look for 'LIFECAM', but no results were returned. So, the answer seems to be NEITHER operating system.
4/3/2014 7:39:29 AM • Polycom... • Answered on Apr 03, 2014 • 81 views
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Set ethernet

Transmission circuit is responsive, however the speaker seems to be defective or the receiver section has failed. This is an internal function whereby the unit requires inspection by a technician to correct the issue at hand.
2/26/2014 10:36:33 PM • Polycom... • Answered on Feb 26, 2014 • 92 views
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I have a problem regarding

You need to reinstall all the files back onto the phone. You can get the files from the Polycom Website. You can also follow the instruction from my Polycom 501 Fixya blog to see how its done.
2/20/2014 9:09:48 AM • Polycom... • Answered on Feb 20, 2014 • 408 views
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Polycom 330 cannot connect to internet through sagemcom modem

see the diagram attached, However you must call or go to the website from your supply in both cases,and get the support via ONLINE chat and fix it. God bless you e44c681f-7f58-4465-83f3-c2bf89e89ecb.png7b84a7cb-2c62-48be-9ce4-8def0d3f0f25.jpg
11/25/2013 11:04:47 AM • Polycom... • Answered on Nov 25, 2013 • 118 views
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Connect to sagemcom f@st 2864

1) reset the phone to the original manufactury default see your Menu AND do it 2) call to the supplier manufacturer Modem, and get the support via ONLINE chat for to fix it. God bless you b235680d-1612-40cc-8e63-374bf43acd42.png803a2f89-f02a-45cc-90fb-71dee77b074f.jpg
11/25/2013 11:02:35 AM • Polycom... • Answered on Nov 25, 2013 • 286 views
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What is the default password for the Nortel i2002 phone?

Default Polycom password is 456
10/21/2013 3:41:57 PM • Polycom... • Answered on Oct 21, 2013 • 373 views
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Soundpoint ip 501 cannot acees via browser

Are you using config files loaded from the server? If so, make certain they are properly configured. Also, make certain the phone does not already have an alternate configuration in it that points elsewhere...
10/21/2013 3:41:30 PM • Polycom... • Answered on Oct 21, 2013 • 188 views
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My polycom sipphones in the call center suddently cannot make outbound calls. this has been reported this afternoon. when making an outbound call the phone issues the message 'HELD', then drop

Makes sure your Firmware is all upto date. Had the same issue with the soundpoint ip 501.
8/9/2013 12:18:44 AM • Polycom... • Answered on Aug 09, 2013 • 242 views
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