Polycom IP - Answered Questions & Fixed Issues
I have a polycom 501
Best to contact your phone system provider, to determine if it is or if it still under warranty.These types of items are generally not user serviceable.
12/15/2017 6:55:50 PM •
Polycom...
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Answered
on Dec 15, 2017
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62 views
What is the default password for Polycom
Default Passwords:
To get into the web interface, the default username/password is "Polycom"/"456" (Note that this does not work with Safari 1.2.2.)
To get into the Admin interface on the hard phone, the password is "456". (Prior to v1.3.1, the web interfaces to the phone uses "Polycom"/"SpIp" as the username/password.)
The "user password" (not used much) defaults to "123".
To reset a lost admin password to default: at phone boot, during the 5 second countdown, push/hold 468* on the phone. Enter the phone's MAC address as the password. This will reset network info but keep peers loaded. Tested on Soundpoint IP 650.
11/14/2016 9:51:10 AM •
Polycom...
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Answered
on Nov 14, 2016
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14,319 views
How do I set up Voicemail for my office?
Yikes man. The Polycom phones are used in just about every hosted or sip based pbx. So hard to answer without more information. Do you have a message or voicemail button? Do you know anymore info about the system that your phone connects to? Company name etc?
5/15/2014 5:03:43 AM •
Polycom IP 335
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Answered
on May 15, 2014
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136 views
I have a problem regarding
You need to reinstall all the files back onto the phone. You can get the files from the Polycom Website. You can also follow the instruction from my Polycom 501 Fixya blog to see how its done.
2/20/2014 9:09:48 AM •
Polycom...
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Answered
on Feb 20, 2014
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408 views
Soundpoint ip 501 cannot acees via browser
Are you using config files loaded from the server? If so, make certain they are properly configured. Also, make certain the phone does not already have an alternate configuration in it that points elsewhere...
10/21/2013 3:41:30 PM •
Polycom...
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Answered
on Oct 21, 2013
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188 views
Failed to get boot parameters via DHCP
You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.
"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.
This is pretty simple though, one of three things is happening:
1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).
You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.
8/9/2013 12:17:29 AM •
Polycom...
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Answered
on Aug 09, 2013
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6,778 views
Reset password
Plug the phone in and allow it to boot up. Once the home screen is displayed, press and hold the 4, 6, 8, and * keys for about three seconds, or until you hear an audio alert and the phone asks you for a password. Enter 456 (default Admin password) and the phone will default itself. If the password has been changed, and 456 does not work, enter the MAC address of the phone as the password. Entering the MAC address of the phone will only reset the Admin password to the default, so it will probably be necessary to repeat this procedure, entering 456 the second time, to factory default the phone.
11/27/2012 10:36:14 PM •
Polycom...
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Answered
on Nov 27, 2012
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2,041 views
Dead Polycom 501
u have the cable plugged in backwards
check it
11/27/2012 10:25:25 PM •
Polycom...
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Answered
on Nov 27, 2012
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459 views
Polycom IP 501 won't reset to default when using MAC address as password
If your phone isn't on a constant reboot cycle and can boot up, then go into Admin Setting and do a Format File System reset. NOTE: Only try this if you know how to download the software files onto the phone via FTP server. Once you download the latest software your phone should be almost as good as new.
11/27/2012 10:21:15 PM •
Polycom...
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Answered
on Nov 27, 2012
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519 views
I have a PolyCom 450
Are you using this as a stand alone unit or configured for an Asterisk server? You say you got a new modem, so are you using the same router? If not, you may need to open some ports using port forwarding rules. How that is done depends on the type of router.
6/20/2011 4:37:35 PM •
Polycom...
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Answered
on Jun 20, 2011
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424 views
Purchased refurbished phones and they do not have
The factory Admin info is Polycom for the user and 456 for the password. If the password has been changed, you can do a factory reset by holding down 4 keys until it restarts. The four keys are * 4 6 8.
6/29/2017 6:20:09 PM •
Polycom...
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Answered
on Jun 29, 2017
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4,109 views
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