Polycom IP - Recent Questions, Troubleshooting & Support - Page 3
I have a PolyCom 450
Are you using this as a stand alone unit or configured for an Asterisk server? You say you got a new modem, so are you using the same router? If not, you may need to open some ports using port forwarding rules. How that is done depends on the type of router.
6/20/2011 4:37:35 PM •
Polycom...
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Answered
on Jun 20, 2011
I have polycom SoindPoint 301
1st. Get the IP address of the phone. and type that into browser.
*- default user: Polycom / password: 456
*- Under menu SIP, type in your voip provider
*-Under menu LINES type in user info and "secret" should be your password.
Make sure your ports are open (SIP is usually 5060) you can change it in that same config screen.
5/4/2011 4:55:23 PM •
Polycom...
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Answered
on May 04, 2011
I use polycom Sound Point
This sounds like an RTP stream issue. While SIP runs on port 5060 by default, the actual audio is run on much higher ports, 10000 and up. If your pbx system is not on a public address and you are forwarding traffic to your pbx via a router, check the RTP port range in your pbx and make sure you are forwarding those ports correctly. By putting the call on hold, you stop sending out audio traffic restart sending audio when you pick the call back up. By forwarding the entire RTP range to your pbx, this should fix your issue.
3/10/2011 6:26:46 AM •
Polycom...
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Answered
on Mar 10, 2011
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