Polycom IP - Recent Questions, Troubleshooting & Support - Page 2
Soundpoint ip 501 cannot acees via browser
Are you using config files loaded from the server? If so, make certain they are properly configured. Also, make certain the phone does not already have an alternate configuration in it that points elsewhere...
10/21/2013 3:41:30 PM •
Polycom...
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Answered
on Oct 21, 2013
Failed to get boot parameters via DHCP
You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.
"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.
This is pretty simple though, one of three things is happening:
1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).
You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.
8/9/2013 12:17:29 AM •
Polycom...
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Answered
on Aug 09, 2013
Reset password
Plug the phone in and allow it to boot up. Once the home screen is displayed, press and hold the 4, 6, 8, and * keys for about three seconds, or until you hear an audio alert and the phone asks you for a password. Enter 456 (default Admin password) and the phone will default itself. If the password has been changed, and 456 does not work, enter the MAC address of the phone as the password. Entering the MAC address of the phone will only reset the Admin password to the default, so it will probably be necessary to repeat this procedure, entering 456 the second time, to factory default the phone.
11/27/2012 10:36:14 PM •
Polycom...
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Answered
on Nov 27, 2012
Polycom IP 501 won't reset to default when using MAC address as password
If your phone isn't on a constant reboot cycle and can boot up, then go into Admin Setting and do a Format File System reset. NOTE: Only try this if you know how to download the software files onto the phone via FTP server. Once you download the latest software your phone should be almost as good as new.
11/27/2012 10:21:15 PM •
Polycom...
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Answered
on Nov 27, 2012
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