Polycom CX - Recent Questions, Troubleshooting & Support - Page 2
Purchased refurbished phones and they do not have
The factory Admin info is Polycom for the user and 456 for the password. If the password has been changed, you can do a factory reset by holding down 4 keys until it restarts. The four keys are * 4 6 8.
6/29/2017 6:20:09 PM •
Polycom...
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Answered
on Jun 29, 2017
What is the default password for Polycom
Default Passwords:
To get into the web interface, the default username/password is "Polycom"/"456" (Note that this does not work with Safari 1.2.2.)
To get into the Admin interface on the hard phone, the password is "456". (Prior to v1.3.1, the web interfaces to the phone uses "Polycom"/"SpIp" as the username/password.)
The "user password" (not used much) defaults to "123".
To reset a lost admin password to default: at phone boot, during the 5 second countdown, push/hold 468* on the phone. Enter the phone's MAC address as the password. This will reset network info but keep peers loaded. Tested on Soundpoint IP 650.
11/14/2016 9:51:10 AM •
Polycom...
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Answered
on Nov 14, 2016
How do i reset my voice mail password
Voicemail systems are a function of the PBX that the phone is connected to, not the phone itself. If you do not have administrative access to the PBX, there is no way to reset the password from the phone unless you know what the password currently is. What kind of premise PBX or hosted PBX service is the phone connecting to?
1/2/2015 6:56:59 PM •
Polycom...
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Answered
on Jan 02, 2015
Polycom Soundpoint IP 501 - URL call is disabled
This in it's most basic description means that the phone is unable to register with the SIP server, most likely for lack of internet connectivity or a firewall blocking the packets.
If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.
If still having the same issue, confirm in the router configuration for settings such as SIP proxy, gateway, or application layer or any configuration setting for SIP or VOIP. If any of these do exist, make sure they are turned off as these may only confuse or adversely affect many implementations.
7/14/2014 10:17:11 PM •
Polycom...
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Answered
on Jul 14, 2014
How do I set up Voicemail for my office?
Yikes man. The Polycom phones are used in just about every hosted or sip based pbx. So hard to answer without more information. Do you have a message or voicemail button? Do you know anymore info about the system that your phone connects to? Company name etc?
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