Polycom Communicator - Recent Questions, Troubleshooting & Support - Page 3

see the diagram attached, However you must call or go to the website from your supply in both cases,and get the support via ONLINE chat and fix it. God bless you

1) reset the phone to the original manufactury default see your Menu AND do it 2) call to the supplier manufacturer Modem, and get the support via ONLINE chat for to fix it. God bless you

Default Polycom password is 456

Are you using config files loaded from the server? If so, make certain they are properly configured. Also, make certain the phone does not already have an alternate configuration in it that points elsewhere...

Makes sure your Firmware is all upto date. Had the same issue with the soundpoint ip 501.

You didn't provide any information about your network which is ALWAYS required to provide any type of help, not to mention a solution.

"Failed to get boot parameters via DHCP, xxx seconds until reboot" simply means that the computer isn't getting an IP address from your router. Setting up your router is another entirely separate topic.


This is pretty simple though, one of three things is happening:

1. Your router is not properly configured to provide DHCP to the phone.
2. Your network cable is bad.
3. Your phone is bad (most likely the RJ45 port since the phone seems to work otherwise).

You can check for bad ports or cables by checking the port status within the router. If the port is lit up, most likely the cable and phone port are fine. This is not 100% though, replacing the cable should always be a consideration even with a lit port.