Polycom Communicator - Recent Questions, Troubleshooting & Support - Page 2

Voicemail systems are a function of the PBX that the phone is connected to, not the phone itself. If you do not have administrative access to the PBX, there is no way to reset the password from the phone unless you know what the password currently is. What kind of premise PBX or hosted PBX service is the phone connecting to?

Without knowing what phone .... I would say "Press DND" again

"If you need to remove the resource files from a phone at some later date-for example, you are giving the phone to a new user-instructions on how to put the phone into the factory default state can be found in 'Quick Tip 18298: Resetting and Rebooting SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones' at http://support.polycom.com/global/documents/support/technical/products/voice/SoundPointIP_Resetting_Log_Files_QT18298.pdf " http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/products/voice/spip_ssip_vvx_Admin_Guide_SIP_3_2_2_eng.pdf

I haven't found the answer in this. Have you tried Support? http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html

This in it's most basic description means that the phone is unable to register with the SIP server, most likely for lack of internet connectivity or a firewall blocking the packets.

If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.

If still having the same issue, confirm in the router configuration for settings such as SIP proxy, gateway, or application layer or any configuration setting for SIP or VOIP. If any of these do exist, make sure they are turned off as these may only confuse or adversely affect many implementations.

Yikes man. The Polycom phones are used in just about every hosted or sip based pbx. So hard to answer without more information. Do you have a message or voicemail button? Do you know anymore info about the system that your phone connects to? Company name etc?

I accessed http://www.POLYCOM.com and used their "search" function to look for 'LIFECAM', but no results were returned. So, the answer seems to be NEITHER operating system.

Dont plugged into the headset jack. Like Nortel, connect headset line with phone base unit in receiver jack and plugged your phone receiver wire into headset or plantronic base unit. This will work. I am sorry, my english is not too good but hope you understand it now. But the pully is not working properly with IP501..I mean it is not good to pickup IP501 receiver and put it back right place.

Transmission circuit is responsive, however the speaker seems to be defective or the receiver section has failed. This is an internal function whereby the unit requires inspection by a technician to correct the issue at hand.

You need to reinstall all the files back onto the phone. You can get the files from the Polycom Website. You can also follow the instruction from my Polycom 501 Fixya blog to see how its done.