Planar Answered Questions & Fixed Issues

Comment by stanpok, posted on Aug 07, 2008I had problems with my Planar PD42ED Plasma TV. The picture was messed up. As Planar was not a popular brand, there was a reluctance by most repair shops and technicians to look at my TV. I called Planar and tried to get some help from their technical support folks. I was told by a Planar rep that they no longer carried my type of TV because the company that manufactured it for them had gone out of business. They also no longer carried replacement parts. But they were nice enough to send me the Service manual which also included circuit diagrams.

I had the TV looked at by a repair shop authorized by the major brands to service their products. After doing their diagnostic tests, I was told the problem was caused by a defective X-Main board. They said they couldn't get a replacement board and as a result, were unable to fix it. I told the clerk who called me to give me the number of the part that had to be replaced. He gave me the incorrect part number which sent me off on a wild goose chase. I found it strange that I could even find a used part. So I went to the repair shop and had them show me the defective board. I wrote down the part number I read off the board. At that point I realized the part number he had given me was wrong.

After I got home I went online and googled the part number and found it. I ordered the part from shopjimmy.com and received it in about a week. At that point I was going to switch it out myself and save $100 in installation fees but changed my mind in case the replacement part was defective. That was a good move because after the technician installed it, there were problems. He ended up have to make adjustments to some voltage settings somewhere else in the TV to get it working properly.

This whole experience has taught me a few things:

- Not all technicians know how to repair Plasma and LCD TVs. For Plasma and LCD TVs, it seems that a place authorized by the major vendors will have technicians with the experience and training to do the job properly.

- The part list included in the service manual may not always show the correct part numbers. This is because there could be different configurations of the panel and the panel in your TV can have another configuration not specified in the Service Manual. If replacing a part, always use the part number found on the actual part to be replaced in the TV.

- You may wish to validate the part number provided by the repair shop. Although the technicians really seem to know what they are doing, the clerk who called me to tell me what the problem was, gave me the wrong part number. He also told me to scrap the TV because parts were no longer available. If I had followed his suggestion, I would not have my TV today.

If your TV continues to give you problems, I'd suggest contacting Planar and getting the Service Manual for your TV. The problem you are having with the set may be described in it along with a possible solution. Unless you have the technical skills and knowledge necessary to do proper diagnostic testing, bring your TV to a reputable repair shop. I contacted the folks at LG and they gave me names of some of the repair places near my home. If you endup need to replace a part, go to a site like eBay.com and see if somebody is selling it.

Good luck!

i have had the same prob with a pl1700 would like an answer also

I have 3 of PL2010 and they have the same problem. Everyone of them flashs and it goes black.

Email this guy @ [email protected], he has planar parts to sell he might have a power board
or change the c97,c19 and c16 caps below is where I got mines.
Got it from a site called digi-key.com their phone # is 1800-344-4539. The part #s are EF6225-ND you need 1of these and E6105-ND you need 2 of these, the cost is $16 for all. Let me know how it went.

who changed the caps and what caps did they change, also there are two switches on the board one should be normal and the other on 30v

the power board runs for about 3 yrs because of the wrong type of caps on the board other that that its the best plasma out there in my view.

sorry for the delay have not been here for a while, yes those are the caps.

Email this guy @ [email protected], he has planar parts to sell.

Email this guy @ [email protected], he has planar parts to sell.

Hi,

Offhand and initially, a possible source of part(s) is here. Am not sure how current though the posting is. Pls give it a try.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Hi again,

Appreciate the update. Keeping my fingers crossed for you.

Cheers.

Does it go blank before you signon, or when you sign on? If before boot to SAFE MODE and check the video display settings.. you man have settings your monitor can't understand.
If that doesn't work and you get to input your signon and then it goes blank you most likly have a virus or malware.
Log into safe mode, and use SYSTEM RESTORE to a time before you stated having the problem.
Start - All Programs - Accessories - System Tools - System Restore

With no answers to my questions, I merely ask if there is anything else that I can offer in hopes of a response from the asker to my questions which would help solve the problem. I don't post BS and then beg, this isn't begging. I just wish that FIXYA would do something about issues like this

remove all the connection and try to fit somewhere else. the socket which is directly connected to the wall.or then it could be the tube problem inside call some service technician.hope this will help you.

It could even be that it's not plugged in to the computer, or that it's time to buy a new one.

Known issue -- can get a replacement if still under warranty. The planar rma techs are really really nice.

You can check fuse,horizantal output transistor,rectifire ckt on power supply section.Plz do this if you know about this.
Hope this be of initial help/idea. Pls post back as requested, how things turned up or should you need additional information.
Good luck and kind regards.
Thank you for using FIXYA.

You might want to contact them at http://www.planar.com/Products/TV_Large_Screen/plasma/index.html from there you can go support and then on line custumer service.

Did you get the tv fix?

Do you still have this tv? and is it fixed.