Philips Coffee Makers & Espresso Machines - Recent Questions, Troubleshooting & Support


Try to clean the very small filter you have in the center of the pad holder.

Philips Senseo... | Answered on Jul 10, 2019


I like my HD5702 but Could anyone know and tell me where I can get its new O-ring for repair the leakage.

Philips HD-5702 | Answered on Dec 17, 2018


A few things you can do. Buy less pods at a time and store them in a jar. Shake or aerate the water when you put it in the unit. Don't put it in, the night before.

Philips Senseo... | Answered on Oct 25, 2018


I had the same problem after only a few months. There is a float at the side of the water resivour, this float also has a magnet attached to it and for some reason becomes lodged at the bottom of the tank, telling the machine that there is not enough water in the tank, even when there is. Use a magnet on the outside of the resviour, connect it to the one on the inside and lift very slowly upwards...Hey presto the light stops flashing and the water boils

Philips Senseo... | Answered on Aug 23, 2018


First, I'm not a Philips technician. Also don't recommend De-scaling of table top machines UNLESS the MFR provides the de-scaler and recommends it. Several things can prevent the water flow in these small machines. It's probably the vibration pump but suggest following the following list to check if everything is in order.
- Water not getting to machine or not sensing that the water tank is already filled.
* There usually some type of float near to middle of the water tank. It's usually white or colored plastic. This 'float' needs to move freely up-down to 'sense' the filled tank. clean the tank and shake it -note the movement of this float. It will need further cleaning if it's stuck (or you will have to replace tank if it's crudded up).
* Re-install tank and fill with filtered water. Turn machine off, count to 15 then turn on again. This usually turns on pump to add water to inner tank. If this does not happen then there is a CPU problem. If it does hums for 5-10 seconds then goes off but no heating then the pump may have an air bubble in line. Try the turn off and on method several times (up to 5) to get the water flowing. If it's still not working then there is a clog in the pump and will need service and/or replacement.
* Did you change water source? Since this is a table top machine in which you fill the water tank. Try to use filtered (bottled ok) water. Do Not use Distilled or 100% pure water as this type of water will eat out the metals from your machine! Some places use a water softener as it tends to be better for the machine long term (years).
* Still got problems? Check with vendor or MFR for service or replacement. Most machines of this type do not have serviceable parts or adjustments.
Aloha, ukeboy57

Philips Coffee... | Answered on Jan 19, 2018


Hi
Quite possible the boiler has failed. You would need to disassemble to check (with a multimeter) if the boiler heater elements are a continuous track from one terminal to the other. Boilers often fail - else you have a electronics problem somewhere that will require a tech person check out.
The other thing boilers can do is to develop an earth leak between the heater element itself and the outside of the element - this will cause the machine to shut down your house's power supply if you have an Earth Leakage Safety Switch installed in your meter box.

Given this was an inexpensive machine and uses rather "odd bod" pods it may be time to consider something more 'common' like a Nespresso, Aldi or the Cafitaly style of capsules.

I especially like the Cafitaly capsules as they have more coffee than Nespresso, have 2 internal filters, can be refilled with ground coffee (I reseal top with wide cellotape) and can be refilled at least 4-6 times before they should be thrown away. Instead of around 30-50c a cup, refilled capsules costs me about 9c a cup - I get about 100 capsules out of 1Kg (2.2 pounds) of coffee.... beat that.
Cheers
Mike

Philips Coffee... | Answered on Dec 11, 2017


My husband found in ours that the little float was stuck over the sensor (the little patch) down in the reservoir. The float could not rise with the water, thus, the machine did not know that there was enough water available and it would not stop blinking. He took the dry reservoir out, turned it upside down and shook it! This worked for him, as it unstuck the float. He said that if that doesn't work, the thing is really stuck and you might as well return it.

Philips Senseo... | Answered on Nov 18, 2017


Hi,
from the manual:
"If ever the hot water outlet opening should
become blocked, you can remove the insert
(flexible material) (fig. 20) and clean it
separately.
Do not forget to replace the insert before using
the appliance again!
"
pic20-ycasxreas2wvf1fymebujylw-3-0.png

Philips HD-5400 | Answered on Sep 24, 2017

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