OfficeMax Popular Questions, Answers, Tips & Manuals

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Camille what do you need to know about your shredder? they are pretty universal and pretty standard in what and how they do it. please share a little more information?

no this is an advice page and the advice is to get a new chair or contact the manufacturer and get one from them

There is a lever inside the shredder that is connected to a micro switch that detects the paper. Its usually located in the center of the opening where you insert the paper. This switch will make a very slight click if you turn the shredder off and insert a sheet of paper at the opening. If you can hear it click and it still doesn't work the motor could be defective.

Try calling 1 800 254 0315 (the company) and they should be able to email a PDF file of the instructions office depot bought officemax so they now sell this realspace brand piece. When you can't find the instructions anymore, sometimes tips can be found in reviews on amazon and in this case officedepot too.

Try calling 1 800 254 0315 (the company) and they should be able to email a PDF file of the instructions office depot bought officemax so they now sell this realspace brand piece. When you can't find the instructions anymore, sometimes tips can be found in reviews on amazon and in this case officedepot too

Depending on the shredder model, there is a sensor of some kind telling it that it is full. The two possible solutions are to unplug it and plug it back in, and to try to find the sensor and do what needs to be done to make it not active.

It means you overheated it and you probably fried it if it doesn't come back on after it cooled down.

it means your "Trigger" for a Jammed piece of paper is stopping it from running, sounds like something is Wedging it from turning, unplug and look into it for jammed up paper or a staple.

Have you tried contacting Office Max? https://www.officemax.com/customerservice/customerService.jsp?link=customerService

Most jams are pretty much the same. First, try running the blades in REVERSE, that is done by using the on/off, selector switch. If that does not solve the problem, Unplug the unit from the electrical, remove the top part from the basket. Pull out as much of the paper from the top and bottom that you can. Replace the unit on the basket (make sure it is facing in the correct direction) and squirt, or lightly pour mineral oil (or machine oil, or something like WD-40) directly on the rollers and let it absorb into the remaining paper for a few minutes then try running the unit. If the motor does not come on, there is a fuse inside the machine that may need to be replaced. Once you have solved the problem, you should oil the blades after every hour of use, it really makes it easier on the blades. Also, there is an internal "heat switch" in the machine that will shut it down for about 90 minutes if the motor gets to hot. It is a safety factor in case you get something stuck, like a person wearing a tie, etc. After the machine has cooled down, turn the on/off switch to off and then back to on. .

Search on google "OfficeMax Shredder OM01288 Manual" And you should find one.

My philosophy is:: everything that goes together, comes apart. Look for some screws or attach a photo of what you are talking about.

Have you tried completely unplugging it turning upside down and see if papers jammed there or a tiny staple. There should be a reset button on your shedder Usually very tiny. Mine was on top and to the right I had to use a small paper clip . also make sure your using lubricant on you machine. make sure that its sitting perfectly on its track or it won't run period That was my problem wasn't sitting on little hook inside Mine makes a sight click when engaged.. Hope this helps. Diane

did you ever find an answer to this?? Thought that the screws I took out was what kept the parts together. Thanks

I called the 800 # and they immediately emailed a pdf file of the instructions. 1 800 254 0315

My shredder was under warranty--not officemax warranty--so I sent it back to the company that manufactured the shredder, at my expense. They sent me a new one at their expense. Had I added a few more dollars to the shipping for a new shredder. I never could get my to accept paper or lubricating sheet. Did not open the exchanged shredder until 2 days ago and so far it works, however the original one worked for about a week before stopping. I believe--should I have the need I will purchase a different brand. I hope that helps.

I found the nylon "bin full" flapper in the center of the head of the shredder is supposed to trip a microswitch indicating bin full. I removed the flapper and tapped on the switch. It came loose with a puff of paper dust. I replaced the flapper and it's back to good as new. Seems the dust built up around the switch and it was stuck.

Have an electrician install a 4-way light switch, that will reverse polarity on the two wires that power the motor, coming from the damaged computer board (that USE to swap polarity ) and have him mount it where it can be easily seen and reached. The drawing below is only to explain how the 4-way switch works. As I am an Electrician, it was an easier and more cost effective solution, when my 4year old turned my shredder into a piggy bank, burning out the forward option within the computer board.