Northgate Recent Questions, Troubleshooting Help & Support

Do you work here? Claim your company

  • 28 Products
  • 143 Answers

This is a pretty simple procedure, and is basically the same for any desktop pc. Firstly you need to open the case, MAKE SURE THE POWER IS OFF, find the DVD drive you want to take out, it should have 2 screws on either side or clips. disconnect the ribbon cable carefully. Dont yank at it, if its a little stiff then just wiggle it from side 2 side a little. disconnect the power cable. unscrew the screws and the drive should slide right out. Now on the back of the drive there should be a little connector group with a white jumper on them. in between where the power connects and the ribbon cable connects. Look where that jumper is, then look on the top of the drive, should be a little diagram it will say sometheing like , CS Cable select, Master or slave. Whatever position the jumper is in is where you need to set the jumper for the new drive, Master Cable select or Slave, Not all drives have the jumper in the same position but its pretty easy to identify which setting you need. When you have done the jumper setting on the new drive, slide it into the slot, screw the screws back in, connect the ribbon cable, THE RIBBON CABLE ONLY GOES ONE WAY, if you look at the cable it should have a RED stripe either solid or dashed going down one side of it, the red stripe needs to be plugged in faceing the power suppy thats at the right hand side, If you do this part wrong then you could fry the drive or your pc. WHen you have the ribbon cable plugged in and seated tight, then plug in the power cable. Look at the shape of the connector, it is flat on one side and has 2 rounded edges on the other side, the rounded edges go to the top, you shouldnt be able to plug it in wrong but i have seen it done. Different countries have different colors of cables, if you are in the USA make sure the YELLOW wire is on the outside(RIGHT) in the UK its the RED.
Power back up the computer and you should see the new drive in windows, If you dont then you need to go into the bios and check that the drive has been detected, If it hasnt then its usually the jumper thats giving you the problem.

Heres a video on youtube that will show you how all of the above is done

Hope that helps

Northgate... | Answered on Aug 22, 2008

this could be a multitude of things. Firstly, check the connections from your computer to your monitor, unplug them and plug them back in, make sure the thumb screws that connect your monitor to your computer and nice and tight but dont use a tool to tighten them, hand tight is good enough.
If that doesnt work, then check that your graphics car hasnt been unseated from its slot, TURN OFF THE POWER to your pc, open the case and look at the graphics card inside. Push it straight back against the slot and that might help.Try connecting the monitor to another computer, although I dont think its a monitor problem. or borrow a monitor from another computer and try it. If that doesnt help then you can try a different graphics card, if you dont have one they are readily available from most major electorincs stores, or even most supermarkets with an electronics dept. Now if you do all this and it doesnt fix it then you will need to find a tech to have a look at it, Like I said at the beggining it could be a multitude of sins, a hardware error stopping the computer from booting and that requires a little technical knowledge

Northgate... | Answered on Aug 22, 2008

Stacks are reserved memory that programs use to process hardware events. A stack overflow occurs when there is not enough space in memory to run the hardware interrupt routines.

Basically you have a specific program causing the overflow or a hardware conflict (usually a driver error). find out what the program is, and depending on what it is, see if there is an update on the vendors website (usually if you are getting the error someone else has had the same problem)
Have you just installed a program or a new piece of hardware?

Microsoft has a support doc available that will explain more to you.

Let me know if this helps or if you require further assistance

Hope that helps

Northgate... | Answered on Aug 22, 2008

go to the support site for your computer manufacturer and download drivers according to your model number

Northgate... | Answered on Aug 21, 2008

I suggest you try using SYSTEM RESTORE first

start, programs, accessories, system tools, system restore.

select restore to an earlier time (or similar) then select the date you want to restore to. Select a date/time PRIOR to when you deleted the program you want.

This may restore your system. it does not restore data or files that were deleted though..

Northgate... | Answered on Jul 31, 2008

ok find the pin on the mother board of your pc you will see a 9 pin like this ( ::::. ) or in reverse order just put the pw sw. in pw mark you can see that just read it

Northgate... | Answered on Jul 21, 2008

You're welcome

Northgate... | Answered on Jul 16, 2008

Most any monitor should work on your system. The only real limitations are the display capability of your video card. Most video cards will display up to a 22 inch monitor without any problem. Here are a couple suggestions

Northgate... | Answered on Jul 16, 2008


Follow this link (Microsoft) the view the instructions on how to re-install Internet Explorer.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Northgate... | Answered on Jul 10, 2008

check the nortgate laptop manufacturer site; or check this site

Northgate... | Answered on Jul 07, 2008

Go into control panel, system, advanced. Under system performance, click settings. Click on advanced and under virtual memory click on change. Make the initial size 1024 and the max size 2048. Click okay on everything to get out of there. Reboot your computer and you're done.

Northgate... | Answered on Jun 29, 2008

Sounds like you have a virus or some kind of spyware. try putting in the XP install disk and booting up, then run a virus scan and a check Disc utility and see if that fixes the problem

Northgate... | Answered on Jun 25, 2008

yes..but some of the on board chips will need a firmware upgrade...check on their site, under forums, for this to get precise information.

Northgate... | Answered on Jun 16, 2008

Try a clean install:

Removing the software and reinstalling it using a "clean boot" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Open the Windows Control Panel.
2. Open the Add / Remove Programs window.
3. Locate the listing for the software and remove it. When prompted to remove the camera drivers files, click Yes.

The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, reinstall the software. Next , do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

Hope that helps...Should you have any further questions, please feel free to post them here.

P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.

If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!


Northgate... | Answered on May 31, 2008

If you have a motherboard with only ddr1 support (speeds 266 to 400mhz) You cant put in a ddr2. It might just go BEEP BEEP BEEP BEEP or it might harm the ddr2 memory I dont know I have never put wrong memory into a motherboard. :P Good luck thought!

Northgate NGI... | Answered on May 19, 2008

First, make sure that you have a power supply that can handle the card (400watt+). Next, make sure all the motherboard drivers are up to date.

Also, make sure to download the latest drivers from Nvidia's Website.

Hope this helps!

Northgate... | Answered on Apr 15, 2008

If you can't get it to boot from last known config, safe mode, or anything else, you won't get it to boot from CD. Sounds to me as if the HD has failed.

Northgate... | Answered on Mar 20, 2008

Open up the case and look at the motherboard. Somewhere on the motherboard you will see a little silver battery that looks just like a watch battery. Take it out for about 30 seconds then put it back in.

Northgate... | Answered on Feb 25, 2008

open task manger > applicatiins tab > selct new task> type explorer then ok then the desktop will coome uo

Northgate... | Answered on Dec 23, 2007

Not finding what you are looking for?

Ask a Question

Usually answered in minutes!

Top Northgate Experts

Abhinandan  Patil
Abhinandan Patil

Level 3 Expert

569 Answers

Håkan Sterner

Level 2 Expert

74 Answers

Carlo Barzo
Carlo Barzo

Level 3 Expert

520 Answers

Are you a Northgate Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides