NorStar Answered Questions & Fixed Issues

Try Feature ** TIME F**8463

Did it ever work in the past? That feature may not be supported on your model of phone or common equipment.

A model number would help. What # phone, what # expansion box"?

Unless "Set Relocation" is turned on (usually is / should be OFF), plugging a set into a different jack gives it the extension # and programming of that jack. Press Feature * 0 and an Intercom key to find out what the new extension # is, and program that extension to allow long distance. Or change the cross-connect to physically put the old port on the new jack.

The system should be configured so that the desired lines, whether CO or extensions, are set to "Appear and Ring" on each set. Config... Terminals&sets... Show Set... (enter #)... Find...Line Access... Line Assignments... Show Line (enter #)... set to "Appear and Ring" on each set that needs to ring. You can also have a line "Ring Only" without an appearance (dedicated button), in which case it will show as an intercom call.

Go to 7310 set you wish yo program leave handset on hook push feature star 3 then the button you wish to program then feature and the code you want ex:feature 0 is speed dial that key will now be programmed for speed dial. You cant program line keys or intercom keys.

Have you tried another handset or especially another handset cord? Those problems are usually poor connections at the small modular connectors for the handset.

That means you have no lines associated with your set have your administrator do a set copy from a phone that has lines on it. Try intercom 9 for now to see if that works

It\'s the button above the hold key. It looks like a globe or a picture of Saturn.

Hang up any calls active or on hold first. Cannot enter CONFIG mode during a call, or with a held call.

It's the little orange one with the picture of a hung-up (facing down) handset on it.

It\'s in system programming: feature CONFIG, Terminals & Sets, enter ext #, Prime Line: set to I/C (for intercom dial tone) or Line xxx. It is probably set to None based on your description.

You have to have two lines coming into the phone to have separate lines. Call the phone company.

It's a system programming option (via Feature ** CONFIG ) - the lines have to be set to "appear and ring" on that set. Not user set table.

First you have to check your service provider if you have activated this service because here in South Africa it cost a nominal fee for caller ID

Does the two-line display say "Line in use" when you try select the line, or is the indicator next to the line button lit (so to speak), or both? First, try Feature * 0 then press each line key to see if they really are assigned to lines 2 and 3... they could be other functions or multiple appearances of another line.

what is wrong?

No trick, does it display "Password:" ? Nothing displays during password entry, even if you get it wrong. All you can do is press the RETRY softkey and try another. Likely you're using the wrong password.

You need to (or have someone) remove the line appearance of 242 on your phone. Actually your phone should also have a 3-digit number, likely 221, and the system knows that dialling "0" goes to that set. Feature *0 lets you check what all the keys are. If you don't have 3-digit extension, then 243 may actually be yours.

That is a system setting... Depending on what KSU common equipment you have. Feature **TIME might do it, systems with Caller ID Cavan set the clock on an incoming call.