NorStar Lands Phones - Answered Questions & Fixed Issues

FYI23646 spell Admin and contains onsite Admin programming.266344 spells Config and is where tech programming is, be careful int there.

We actually dug up a copy of the SAPS module install card from somewhere on our premises. No further assistance needed. Thx.

press [Feature] # 86 to turn off Background Music (as Nortel calls it). F86 to turn on F#86 to turn off

Hi there, most of the time, the technicians leave these Programming Overlays in the box, or in a box next to the telephone system.
You can look up these overlays via Google, or look for the programming template. We cannot tell you which buttons are for what, because each button can be programmed as something different on every set.
But here is a non-picture of the template... Now you will have to look at your LCD for 3 arrows
<- Heading....Enter->
<- Back .......Next->
You will not see these words in the LCD display, you just have to look for the 3 arrows that correspond.


Or you can look at this link below for a picture representation...
http://www.freevoicetelecom.com/docs/norstar_programming_basics.pdf


Good Luck!

Seems to be a known issue. The normal way is to disconnect the main control box unit. There is a video in the link https://www.google.com/search?q=wo+lines+stuck+on+a+Norstar+phone ..

Hmmm, sounds like you may need to replace some equipment. If they are using the handsets, I would replace the handsets first (lots on eBay). Then, if that doesn't fix the problem, try handset cords, then replace the phones. You can also just upgrade your system since these phones are pretty old.

It sounds like you may be trying to use this phone with a landline. These phones have to be used with a phone system (616KSU, 8x24 KSU). Your phone could be working, but the contrast is bad. You can adjust by Feature *7. Also, Check the connections for your panel if you do have a panel. The wiring does not matter at the distribution panel because they can be switched. There is not a positive or a negative.

You will need to enable it in programming. Access programming by dialing Feature **266344, then using 266344 for your password. Your password may be different. Contact your phone company for more details. Scroll to "General Admin". Scroll to "Permissions". Enter set number. The first option is "Full handsfree:N" Press CHANGE to set it to "Y". Scroll to HF Answerback and adjust it to "Y" to complete the process. Press Rls to exit programming.

It could be that whoever is paging is not paging all the zones. To page all zones, dial Feature 610

You can adjust the ringer of your Nortel phone by dialing Feature *6, then using the volume bar to adjust the ringer while the tone is playing, or dial Feature *80 to adjust it there.

Extension needs to be added to ring group

Reset voicemail box and when the set up the voicemail on there phone and record there greeting make sure they record there name as well then it will play the extensions recorded name

Try dialing a 9 then the number

Make sure you are playing the same greeting number you are recording

The extensions must be added to a ring group and the the number programmed to ring that group

You need to program it so it will go to whatever extension you are referring to as operator

If it is on all phones it sounds like the system defaulted and needs to be re programmed

Switch jacks that they are plugged into and see if that don't fix it

You would need to change the ccr tree

Check handset cords