NorStar Recent Questions, Troubleshooting Help & Support

Switch jacks that they are plugged into and see if that don't fix it

You would need to change the ccr tree

Check handset cords

Set relocation will not help if it is not the same model phone your buttons will be all messed up

You are picking up background noise as well as what you are trying to say. The mics are sensitive if you are moving papers or have a fan blowing that will cause the issue you have described

It would need to be programmed to do it.

Set System Time 1-Feature **TIME 2-Password: BASIC 3-Change time as prompted in the display

Without having the programming manual on hand for this switch I have to generalize from other switches. Double check your auto forward settings within your hunt groups. It sounds like you have auto forward set wrong. If you have the voice mail set to engage on the 4th ring try changing that to engage on the 6th ring with the forward within a hunt group to forward to next available on the 3rd ring, see if that helps.

1. Press feature
2. Type **266344
3. On password type 266344 (wont show the numbers as you putting them in)
4. Terminal + extns will appear, press line 6
5. Find ext number, type number and the name will show up
6. Press line 6, line access will appear
7. Press line 7 twice and change will appear
8. Enter the name then press line 1

End session and save

worked for me, hope it helps

You are probably inadvertantly did a busy station signal to sta 24 and are still queued up to it. Call 24 AND have them ANSWER to clear it. You may have to do it multiple time as most systems will allow 8 stations in the queue

Does it light up? Does the speakerphone work? Have you swapped the cords and handsets?

If you have no messages in your mailbox then someone has accidentally sent you a message from their phone set. You can usaully clear this by using the options in the display to delete all messages or try these feature codes

The Feature button is the gray button that looks like it has a globe on it located under the display.

Press Feature #65
or Feature #1

HERES A MANUAL THAT MAY HELP https://www.broadconnect.ca/resource-centre/user-guides/nortel-phones/M7310-User.pdf

This works, i just did it today!!

Press Feature 985
Press the 9 Key
Enter RESETSMPSWD (73738767793) using the dialpad
Press YES
Once you have RESET the password, it reverts to the default.
See Below
If your system uses 2 digit extensions use 120000
If your system uses 3 digit extensions use 1020000
If your system uses 4 digit extensions use 10020000

I'm have trouble seeing through the internet and do not know what make or model you are referring to? Have you tried being ON THE HANDSET and then pressing the handsfree/speakerphone key?

Make sure its plugged in right.

On Windows 7, click Start -> Control Panel, and then "View network status and tasks. On Windows 10, you may type "Network and Sharing Center" on the Cortana search box. On a Mac or Linux machine, you may open a Terminal session and enter the ifconfig command to find your private IP address. Norton Customer Care Support Number 1 800 227 6190 Toll-free for Help