NordicTrack Recent Questions, Troubleshooting Help & Support

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Check if the machine is going through some kind of calibration, evidenced by humming of a motor. This check may take a couple minutes. If there is still not activity after your patient waiting, something may have to be repaired by an authorized technician or mechanic.

NordicTrack... | Answered on Feb 04, 2019


This is conjecture but the incline motor is likely attached to a worm gear that lifts and then lowers the incline. There is also likely some kind of automatic "clutch" that disengages the motor from the worm drive after the raise or lower sequence is complete. If this clutch is broken or malfunctioning, then it may be trying to "grab" the worm gear when it is not supposed to (when not raising or lowering) or conversely, it may be losing its grip on the worm gear when the incline is happening. The clutch is likely controlled by an electric solenoid which may be malfunctioning. All this to say that it may be time to call a repair person.

NordicTrack... | Answered on Feb 04, 2019


I'm guessing that a schematic would be difficult to obtain because the Nordic Track design is proprietary. The incline up/down calibration might be running at start-up which can take a couple minutes, after which, the machine returns to "normal" and buttons now respond. If this is not you case then a repair person may have to intervene.

NordicTrack... | Answered on Feb 04, 2019


The backlash or free play in the incline motor or gearing is likely making the calibration fail. I view the calibration as a "courtesy check" that the Nordic Track performs to let you know when some component is failing or has failed. It is annoying and inconvenient when it fails, but it is something like a "fix engine" light on a car. It is telling you that something needs immediate attention, likely needed to be done by a technician or repair person.

NordicTrack... | Answered on Feb 04, 2019


You may have to call a technician. The motor that drives the belt could be shot. Also, a simple test can be done to see if it is a capacitor: Try making the belt turn by moving your feet and see if the motor "kicks in" and moves the belt by itself. If so, it is the starting capacitor, something to save a repair person some time, but probably will not reduce the cost of the service call...

NordicTrack... | Answered on Feb 04, 2019


There are a number of possibilities which a technician may have to help with and fix your machine. Here is a possible explanation: Most electric motors include a capacitor in their circuit (likely these days to be a component on a circuit board, a place where I give up quickly due to the complexity). The capacitor acts like a "primer" that gives the motor a little "kick" to get it moving. This capacitor is automatically switched out of the circuit when the motor comes up to speed. When a capacitor is non-existent or fails in the circuit, the motor will still function normally after you give it some "manual encouragement" as you described by making the belt move with your feet. On older motors, I have seen capacitors sitting in a clamp directly on the motor body. This would be an easier fix than messing with a circuit board to find the bad component.

NordicTrack... | Answered on Feb 04, 2019


The owner's manual has figures and descriptions for adjusting these rollers. The trick is knowing which way to turn the adjusting screw which may take some trial-and-error to see which way the belt is sliding after an adjustment.

NordicTrack... | Answered on Feb 04, 2019


Without insulting you, I assume that you have waited long enough for the incline calibration to complete (while standing on the treadmill, say one or two minutes). I also assume that you would agree that moving the machine has somehow caused it to malfunction. Check that the new location is reasonably level and that all four "feet" touch and rest on the floor. If nothing remedies, it may be time to call a technician.

NordicTrack... | Answered on Feb 04, 2019


I recommend you talk to a Nordic Track service representative or technician. I am guessing that the motor that raises or lowers the incline is broken of malfunctioning. Our representative never told us the consequences are if the intermittent, routine diagnostics the machine runs do not complete or "freeze" up.

NordicTrack... | Answered on Feb 04, 2019


This seems abnormal. These machines seem to have an intermittent diagnostic that they run which includes (or simply consists of) raising and then lowering the incline or slope. If this process seems to hang or the machine never returns to "normal life", you may have to call your service number.

NordicTrack... | Answered on Feb 04, 2019


Our Nordic Track machine intermittently runs its own diagnostic when you turn the machine on after it has been powered off. This includes the first time you take it out of the box. If you notice that the display screen is on but none of the function buttons work, listen for a humming sound at the base of the machine where the motor is housed. A tell-tail sign is that the motor that slopes the running track is raising or lowering the slope (as part of its diagnostic check) which is difficult to recognize when the track is not running. After perhaps one or two minutes, the button functions return and the machine "comes alive". If not, then you'll want to locate the Nordic Track service number and talk to a technician or representative.

NordicTrack... | Answered on Feb 04, 2019

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