Nikon Office Equipment & Supplies - Popular Questions, Answers, Tips & Manuals

The device could have been defective as received.

Nikon CoolScan... | 145 views | 0 helpful votes

try right clicking on the unit , click on properties, click on compatibility, tick box click on win xp, apply and ok
next click on details , drivers , update drivers
it will be a communication problem that has occurred in the programs between the scanner and the winxp operatibg system

Nikon Coolscan... | 39 views | 0 helpful votes

If you mean that the power save time is very short. you can edit it at the properties of scanner.
But if you mean that the camera stop like hang after scan the first picture it may be from USB Cable or you have more than one installed driver on your PC & there is a conflict between it.

Nikon Coolpix... | 79 views | 0 helpful votes

If this is an elderly device there's a high likelihood that theres a hardware fault in the unit, did it ever scan properly? If it did and now malfunctions I'd look at connectivity issues so try this unit on another computer and try another USB cable, and with other USB ports.

Nikon Super... | 80 views | 1 helpful votes

The only one that would have that is Nikon in Melville LI NY.That's Nikon USA

Nikon D7000... | 99 views | 2 helpful votes

quite likely you will never find any win 7 and 8 do not support much of our old hardware tho it still functions with older versions of windows that ar no longer supported .

Nikon Super... | 175 views | 0 helpful votes

Removing Memory Cards
Before removing memory cards, turn the camera off
and confirm that the power-on lamp and monitor are
off. Open the battery-chamber/memory card slot cover
and press the card in to partially eject the card. The
card can then be removed by hand. Do not attempt to
remove the card at an angle.

Nikon Coolpix... | 55 views | 0 helpful votes

If you switch off the scanner you should then be able to remove the grey film holder, even though the film strip will still be inside. Then, press the small button above the film entry slit to open the front of the holder. Pull up the top cover, ease the bright metal holder strip forward then lift the metal flap that holds down the film strip. At this point you should be able to remove the film strip. Re=assemble and try again.
Good luck.

Nikon CoolScan V... | 219 views | 0 helpful votes

White screen is a video card problem.Maybe your device is working with a full memory, and have to be cleaned.I need more informations in

Nikon Speedy-K... | 102 views | 0 helpful votes

The first thing I'd try is to run the scanner with the Nikon software. When you power on the scanner it goes through a variety of checks, and finally you should have a silent scanner with a solid green light at the front. Start the Nikon software and wait until it finds the scanner, if it doesn't you have a hardware problem with the scanner.

If it goes well to this point insert a card or plastic mounted slide and hit Preview. The scanner should then create and image you see on screen. Next step would be to make a scan. If the slide you're trying to scan isn't card or plastic mounted you'll need the Nikon made carrier.

Hope this helps.

Nikon CoolScan V... | 148 views | 0 helpful votes

You can use a standard connecting cable for a domestic appliance such as an electric kettle. 1Scan Photo Scanning Service

Nikon Super... | 79 views | 0 helpful votes

I have four Nikons we use for commercial scanning. As you've seen the MA21 is a simple device that can hardly fail. There are two prongs that hold the slide down against the metal slider that after scanning ejects the slide. If you pull the MA21 out and put a slide in you can see if there is any undue play. Even if the prongs have worked loose an upright unit should function fairly well. I would suggest the cause of your issue is elsewhere and we've had this from time to time. I would change the USB port the scanner is connected to, maybe swap the cable too, reset / restart the scanner and (from my experience) the problem at some point will go away.

Nikon CoolScan V... | 37 views | 0 helpful votes

First suggestion would be to connect scanner to another PC to see if the problem persists. Might also help to try to scan with alternative material (mix if slides and negatives) to narrow down where the issue lies. You could also play with features such as Digital ICE on and off. I'm afraid if none of these produce a functioning scanner you will need to contact Nikon to arrange a repair. There is really nothing the typical user can do to fix these machines at home.

Nikon CoolScan V... | 130 views | 0 helpful votes

In Windows based system, the double click (of the left mouse button) selects an icon and send the run or execute command. The right click (of the right mouse button) opens up contextual menu options, i.e. menu options that are related to what you are doing on the windows that has the focus.: if it is a disk it may offer you the choice to explore, format, erase. For an executable file it might offer you to run it, or to delete it, etc.

Nikon COOLPRINT... | 22 views | 0 helpful votes

Not finding what you are looking for?
Nikon Logo

Family Lines

337 questions posted

Ask a Question

Usually answered in minutes!

Top Nikon Office Equipment & Supplies Experts


Level 2 Expert

261 Answers

Jerry Greenberg
Jerry Greenberg

Level 3 Expert

1690 Answers

Ric Donato

Level 2 Expert

226 Answers

Are you a Nikon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides