Nikon CoolScan - Popular Questions, Answers, Tips & Manuals
My scanner is not being recognized by my PC. I
try right clicking on the unit , click on properties, click on compatibility, tick box click on win xp, apply and ok
next click on details , drivers , update drivers
it will be a communication problem that has occurred in the programs between the scanner and the winxp operatibg system
Nikon coolscan 5000ed, film stuck, will not eject
If you switch off the scanner you should then be able to remove the grey film holder, even though the film strip will still be inside. Then, press the small button above the film entry slit to open the front of the holder. Pull up the top cover, ease the bright metal holder strip forward then lift the metal flap that holds down the film strip. At this point you should be able to remove the film strip. Re=assemble and try again.
Good luck.
Scanner doesn't recognise their is a slide loaded in the slide holder
The first thing I'd try is to run the scanner with the Nikon software. When you power on the scanner it goes through a variety of checks, and finally you should have a silent scanner with a solid green light at the front. Start the Nikon software and wait until it finds the scanner, if it doesn't you have a hardware problem with the scanner.
If it goes well to this point insert a card or plastic mounted slide and hit Preview. The scanner should then create and image you see on screen. Next step would be to make a scan. If the slide you're trying to scan isn't card or plastic mounted you'll need the Nikon made carrier.
Hope this helps.
I do not get a preview image
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During slide scanning, after performing auto focus
First suggestion would be to connect scanner to another PC to see if the problem persists. Might also help to try to scan with alternative material (mix if slides and negatives) to narrow down where the issue lies. You could also play with features such as Digital ICE on and off.
I'm afraid if none of these produce a functioning scanner you will need to contact Nikon to arrange a repair. There is really nothing the typical user can do to fix these machines at home.
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