Nikon CoolScan - Popular Questions, Answers, Tips & Manuals

try right clicking on the unit , click on properties, click on compatibility, tick box click on win xp, apply and ok next click on details , drivers , update drivers it will be a communication problem that has occurred in the programs between the scanner and the winxp operatibg system

something is loose inside

If this is an elderly device there's a high likelihood that theres a hardware fault in the unit, did it ever scan properly? If it did and now malfunctions I'd look at connectivity issues so try this unit on another computer and try another USB cable, and with other USB ports.

If you switch off the scanner you should then be able to remove the grey film holder, even though the film strip will still be inside. Then, press the small button above the film entry slit to open the front of the holder. Pull up the top cover, ease the bright metal holder strip forward then lift the metal flap that holds down the film strip. At this point you should be able to remove the film strip. Re=assemble and try again. Good luck.

The first thing I'd try is to run the scanner with the Nikon software. When you power on the scanner it goes through a variety of checks, and finally you should have a silent scanner with a solid green light at the front. Start the Nikon software and wait until it finds the scanner, if it doesn't you have a hardware problem with the scanner. If it goes well to this point insert a card or plastic mounted slide and hit Preview. The scanner should then create and image you see on screen. Next step would be to make a scan. If the slide you're trying to scan isn't card or plastic mounted you'll need the Nikon made carrier. Hope this helps.

You can use a standard connecting cable for a domestic appliance such as an electric kettle. 1Scan.co.uk 1Scan Photo Scanning Service

I have four Nikons we use for commercial scanning. As you've seen the MA21 is a simple device that can hardly fail. There are two prongs that hold the slide down against the metal slider that after scanning ejects the slide. If you pull the MA21 out and put a slide in you can see if there is any undue play. Even if the prongs have worked loose an upright unit should function fairly well. I would suggest the cause of your issue is elsewhere and we've had this from time to time. I would change the USB port the scanner is connected to, maybe swap the cable too, reset / restart the scanner and (from my experience) the problem at some point will go away.

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First suggestion would be to connect scanner to another PC to see if the problem persists. Might also help to try to scan with alternative material (mix if slides and negatives) to narrow down where the issue lies. You could also play with features such as Digital ICE on and off. I'm afraid if none of these produce a functioning scanner you will need to contact Nikon to arrange a repair. There is really nothing the typical user can do to fix these machines at home.