Nespresso Coffee Makers & Espresso Machines - Recent Questions, Troubleshooting & Support
Our machine does not puncture
I just had the same problem with my new (less than one month use) Nespresso U. (the top of the capsule doesnt puncture and only water comes through). I called Nespresso customer service and a very helpful man suggested I run water through three times by pushing the top slider open with the Longa button pushed and then closed without a capsule in the chamber. That released the air bubble and now I am enjoying a wonderful cappuccino again! The customer service is fabulous, there was never a suggestion of charging me and I was told that Nespresso will send me a free loaner machine if anything goes wrong in the future that can be readily fixed over the phone. The Nespresso U is the best thing I ever bought.
on Sep 12, 2019
The milk frother has stopped
The solution to rotation issues with the frother have been soved finally by myself after reading all the suggestion. The fix is simple... Your attachments have been magnitised and need to be demagnetized. It works a beauty. Run a magnet around the metal rings. Hint. Never leave them on the the frother when not being used.
on Apr 13, 2019
My nespresso machine won't froth the milk
Brand of milk definitely matters... Here in Canada I used Sealtest 1% when I first used it and the froth was thick light and luxurious. Then one week picked up Neilsen 1% and found it produced absolutely ZERO froth. Back to Sealtest...back to froth. Milk brand matters....but don't know why.
on Apr 05, 2019
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