My nespresso machine won't froth the milk
Brand of milk definitely matters... Here in Canada I used Sealtest 1% when I first used it and the froth was thick light and luxurious. Then one week picked up Neilsen 1% and found it produced absolutely ZERO froth. Back to Sealtest...back to froth. Milk brand matters....but don't know why.
on Mar 12, 2019
Coffee pod stuck in machine
These machines are designed to use only Nespresso capsules. The UMilk, particularly, is susceptible to jamming if so-called "compatible" capsules are used, as the capsule is pierced electroncally, not manually as in most of the Nespresso range of machines.
Hope this helps, Rob.
Nespresso U D50...
on Feb 07, 2019
Nespresso citiz won['t exit descaling mode
After speaking with Nespresso, I suspect that the previous answers are coincidences rather than solutions. The issue, according to Nespresso (and which I've now confirmed through testing) is that the Citiz tends to overheat when you run this much water through it. You will notice that the blinking lights go from a fast blink to a slower blink when this happens. At this point, you need to simply wait for the machine to cool down - eventually, the lights will switch back to a fast blink, and you can now take it out of descaling mode or run another batch of water through it. Nespresso says this takes about 5 minutes - in my experience, it's closer to 10 (I haven't timed it, but it's slow to cool). So patience is the rule of the day!
on Feb 04, 2019
What does a it mean if the aerocino is flashing its red light?
We had the same thing, and I think it has to do with overheating as well.
After about two goes of frothing hot milk, a little bit of burnt milk residue had formed on the bottom of the jug. I think that "fools" the temperature sensor, and makes it "think" the milk is hot before the frothing time is up (then shuts the machine off, blinking the red light).
As soon as I cleaned the bottom of the jug (had to scrape it with my nails after leaving water in for a while), all systems were "go" again......
My remedy: rinse the jug quickly with cold water after each use, making sure the bottom stays clean!
on Feb 03, 2019
Our machine does not puncture
I just had the same problem with my new (less than one month use) Nespresso U. (the top of the capsule doesnt puncture and only water comes through). I called Nespresso customer service and a very helpful man suggested I run water through three times by pushing the top slider open with the Longa button pushed and then closed without a capsule in the chamber. That released the air bubble and now I am enjoying a wonderful cappuccino again! The customer service is fabulous, there was never a suggestion of charging me and I was told that Nespresso will send me a free loaner machine if anything goes wrong in the future that can be readily fixed over the phone. The Nespresso U is the best thing I ever bought.
on Jan 30, 2019
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