Motorola Mobility Recent Questions, Troubleshooting Help & Support

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Hi Sohil,

Sadly, if you're unable to get past the lock pattern, you'll have to perform a factory reset. Please follow the steps below to factory reset your device. Keep in mind this will delete all content from the phone.
  • Power off the device
  • Press and hold the R and M keys while pressing the Power button. You will see the red M logo on your screen then the screen with the Android-bot and a blue exclamation mark inside a white triangle
  • Once this screen appears, press both Volume Up and Down keys, then release to get the Android system recovery
  • Use the Volume Up and Volume down buttons to select wipe data/factory reset
  • Choose Yes -- delete all user data to confirm that you would like to wipe all data from the device and press the Return key
  • Your device should now cycle through the wiping/reset process and return to the Android system recovery screen
  • After userdata is cleared, the "reboot system now" option will be highlighted by default. Press the return key to power off/on your device
  • It will take a few moments to arrive at the initial Android Welcome screen.

  • Your phone will reboot and be back to factory settings. You can now set everything back up on your phone again.

    Thank you,
    Tom
    Motorola Support
    MOTOROLA PRO PLUS Factory Data Reset

    Motorola... | Answered 23 hours ago


    Nupe there is no software who can lock the tuch screen apart from your phone's side key..

    Motorola... | Answered 23 hours ago


    To Unlock Motorola I870 model phone use unlock code...Visit the site
    Simpleunlocking.com/motorola-i870/rs16wp9/ get the unlock code and get free Unlocking instructions at Mobileunlockguide.com/motorola-i870
    and Unlock it step by step.........

    Motorola... | Answered Yesterday


    If you want to unlock your Motorola Moto Q9c mobile phone from the network lock,I would suggest you to get an unlock code from Unlock Zone Unlocking the Motorola MOTO Q9C mobile phone at reasonable price and unlock it using the unlocking instructions given for your mobile phone from Mobile Unlock Guide .

    Motorola... | Answered Yesterday


    Danielle

    Many of our phones are now sold unlocked. If it isn't contact the current service provider. Some phones, based on their service provider cannot be unlocked.
    Mark
    Motorola Support

    Motorola... | Answered on Mar 15, 2019


    Have you tried to perform a HARD RESET on your phone?.
    to do this you first need to power off your phone.
    With your phone POWERED OFF press the VOLUME UP and VOLUME DOWN keys AT THE SAME TIME. Once you have depressed BOTH VOLUME KEYS press and hold the POWER key.
    Once you have depressed ALL 3 KEYS ON THE SIDE OF THE PHONE the "BOOT MENU SCREEN" should appear.
    When the "BOOT MENU SCREEN" appears, release ALL keys select the "RECOVERY" option, the phone will re-boot and you will see the "Motorola" logo. Eventually the "Motorola" logo will be replaced by the "ANDROID IN DISTRESS SYMBOL" (the "ANDROID" with an exclamation point in front of him). Press ALL 3 keys on the side of the phone once again, tap and release the VOLUME UP key, you should then see a BLUE MENU SCREEN,
    oNCE YOU SEE THIS blue menu screen SCROLL DOWN TO THE "wipe data factory reset" OPTION.
    oNCE YOU HAVE SUCCESSFULLY COMPLETED THESE STEPS THE hard-reset PROCEEDURE WILL BEGIN. WARNING THE HARD RESET PROCEEDURE WILL ERASE ALL OF THE DATA THAT IS CURRENTLY STORED ON YOUR PHONE SUCH AS PICTURES, MUSIC, YOUR CONTACT LIST and so on. SO YOU SHOULD DO A BACKUP BEFORE YOU START THIS PROCEEDURE. I hope that this information is helpful to you!!!.

    Motorola... | Answered on Mar 15, 2019


    I need my Motorola i870 cell phone to be unlock so I can be able to use it while i'm in the caribbean please and thank you in advance.

    Motorola... | Answered on Feb 28, 2019


    I NEED A SUBSIDE PASS TO UNLOCK MY KARMA QA1 MOTOROLA TO WORK WITH MY T MOBILE SIM

    Motorola... | Answered on Feb 23, 2019


    Posting this all over, common issue...



    Okay, a couple of things.



    This speaker issue seems to be a common problem, and I believe it most likely occurs due to rough handling of the unit. Although it seems to be fairly rugged, it should be treated gently. In general, I would only handle it as much as needed, and be careful when setting it down, and make sure it doesn\'t get dropped.



    With that being said, the unit can be opened, however doing so will break at least some of the "snaps" that hold it together. If it is out of warranty and you need to get into it, this is a necessary evil.



    Step one: Remove the battery cover (one phillips screw) and battery. There is a second, smaller phillips screw that also must be removed.



    Step Two: At this point, you are ready to separate the unit. Using multiple flat head screwdrivers, pry the unit open (starting on the right side when looking at the unit from the front) then "wedge" the pried open area with a second flathead screwdriver as it will naturally want to close back up. Continue working your way around the unit, being careful not to crack the screen. You will break some tabs along the way, but I see no way around this as they are not visible to try and release them any other way.



    Step Three: Once you have separated the two halves of the unit, the power button will have fallen out. This is okay as it will slot back into place when you reassemble the unit. Just set it aside and do not lose it.



    Step Four: I do not know the exact failure mode of the speaker, however you will find that it is apparently strongly secured in the housing with an adhesive (epoxy or some sort of resin) and if you had to remove it it would be difficult and not very fun.



    MY SOLUTION: I hooked the battery back up and turned on the music feature, which should play music from both the camera and the parent unit. In my case, I found that tapping hard on the speaker (it took more force than you would think) would cause the music to momentarily play. I found that wedging a screwdriver between the plastic housing and the speaker body would make the speaker play. I used a small nail (like a trim nail for small trim) and wedged it between the speaker and the housing, then trimmed off the excess of the nail.



    This solution is not ideal, but it was relatively quick and worked to keep the unit functioning for now. I imagine that there is some sort of connection that has failed internally in the speaker, and that wedging it has (at least temporarily) reformed the connection. I imagine that a new speaker could be installed with some work to remove the old speaker, and then a new one soldered in and glued into place.



    Once I got the speaker working, I disconnected the battery and carefully replaced the power button, then the two halves simply snapped back together. I replaced the screws and reinstalled the battery, and all has been working as it should. The case does show some damage from my prying, and it doesn\'t fit as tightly as it used to with the broken snaps, but it does hold together and doesn\'t have any issues in normal use.



    In all, it certainly beat buying a whole new unit, especially since it was working just fine other than the sound. Good luck!

    Motorola... | Answered on Feb 16, 2019


    Unlocking of motorola defy by unlock code is unavailable right now. You have to contact with motorola or else go to some mobile unlocking shop. They can unlock it for you through Cable 24x7UnlockCode Network Unlock Code IMEI Unlock Code Unlock Code

    Motorola... | Answered on Feb 13, 2019


    Hello PattiPaige,

    The feature to disable answering the phone when you open the flip can be found under:

    Settings & Tools
    - Call Settings
    - In Call Setup
    - Answer Options
    - Set option to Off

    This will disable the flip from answering the call when opened.

    As for increasing the font size, i don't believe there is an option to do so. If I become aware of one I'll try to get back to you on.

    Hope this helps,
    cHiPz

    Motorola... | Answered on Feb 09, 2019


    if you recall your security password, (the default is 000000) then hold the menu key for a second while your phone is asking for your password to access your messages the phone will now ask you for your security number. If you enter the password it will take you to the application that is locked. Hope this helps, good luck

    Motorola... | Answered on Feb 03, 2019


    are downloading straight to cell (you need a data plan from your carrier, go to download and games) this will cost $ depending the size of theme/games and time it takes to complete.....okay #2 this way is using a laptop/pc you will need a usb cable (to fit pc) to a mini usb (compatible to your cell), go to site you wish to download game / theme download to pc........then connect cell to pc via usb go to my computer open cell...copy / paste (make sure any games downloaded is placed in the games folder on cell, themes placed in themes..

    try this site also
    • http://www.zedge.net/

    Motorola... | Answered on Jan 24, 2019


    are downloading straight to cell (you need a data plan from your carrier, go to download and games) this will cost $ depending the size of theme/games and time it takes to complete.....okay #2 this way is using a laptop/pc you will need a usb cable (to fit pc) to a mini usb (compatible to your cell), go to site you wish to download game / theme download to pc........then connect cell to pc via usb go to my computer open cell...copy / paste (make sure any games downloaded is placed in the games folder on cell, themes placed in themes..

    try this site also
    • http://www.zedge.net/

    Motorola... | Answered on Jan 23, 2019


    are downloading straight to cell (you need a data plan from your carrier, go to download and games) this will cost $ depending the size of theme/games and time it takes to complete.....okay #2 this way is using a laptop/pc you will need a usb cable (to fit pc) to a mini usb (compatible to your cell), go to site you wish to download game / theme download to pc........then connect cell to pc via usb go to my computer open cell...copy / paste (make sure any games downloaded is placed in the games folder on cell, themes placed in themes..

    try this site also
    • http://www.zedge.net/

    Motorola... | Answered on Jan 23, 2019


    Standard passcode is 0000.

    Motorola... | Answered on Jan 22, 2019


    Go to settings and then notifications and sounds and change the way you want to receive notifications

    Motorola... | Answered on Jan 13, 2019


    Mitsui 0067 0586 0517 0039 0265 0041 0385 0102 0066 0247 0324 0401 0463 0473
    0393 0609 0485 0193 0379 0546 0065 0238 0075 0225 0221 0365 0574 0744
    1067.

    Motorola... | Answered on Jan 05, 2019


    Enter the setup mode, by pressing and holding the play/pause button while powering your car kit on. You must complete the four setup phases, where the first one is precisely the language selection, for your settings to get saved. Browse through the options available for each phase by pressing the volume up or down buttons, and select the option which suits you better through the play/pause button. For each selection. the indicator light will flash green as a confirmation. Upon completion, your car kit will play the standard power up sound, and will start as usual.
    Hope it works for you.
    By the way, if you car kit's user guide happens to be missing, feel free to download it from this location.
    Anyway, please, let me know if I can assit you any further.
    Regards, Carlos

    Motorola... | Answered on Jan 02, 2019


    Do a a soft reset: power and vol up button for 5 seconds. This platform support was dropped months after it was introduced, very bad support from Motorola. It won't accept any more updates. Shame as it was a very nice package. Charge port and battery issues gave it a black eye early on.

    Motorola... | Answered on Dec 21, 2018

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