Moen Home - Page 5 - Recent Questions, Troubleshooting & Support

It sounds like the lever handle adapter may be broken or has become disengaged. . Remove the handle and inspect it. If the adapter is broken, it can be purchased at a plumbing supply house. Neither Home Depot nor Lowes will have it.

Take a sharp knife and gently slide it under the edge of the cap. Now pry up.

You will need to replace the cartridge. It is a 1225 Moen cartridge which you can get at any hardware store Home Depot or plumbing supply. A brass cartridge is also made but it costs more and is no better than the plastic cartridge. The tools you need.are silicone grease or heat proof grease, a phillips screwdriver, pliers, a 34" copper cleaning brush, and a small flat screwdriver or an awl. The water to the house must be shut off before you remove the cartridge. Open the valve to bleed the water pressure. Turn the handle so it is in the neutral position between hot and cold. This will make it easier to orient the cartridge when you replace it. To access the cartridge, you must first remove the handle. In order to remove the handle use the awl or screwdriver(or a knife) to pry off the cap on the handle. Once the cap is removed use a Phillips screwdriver to remove the screw. Now the handle can be pulled straight off. Pull off the chrome stopp tube that encloses the cartridge. No pliers needed, just pull it straight off. The brass spindle in the middle of the cartridge has a notch on one side or the other. Take note if this notch is up or down because that is how you are going to install the new cartridge. Keep in mind that if you install the cartridge improperly where hot and cold are reversed, you can simply remove the handle and spin the brass spindle in the cartridge 180°. There is a horseshoe shaped retainer clip that keeps the cartridge in place. Use your small screwdriver or awl to pry upward on the retainer clip to remove it. A white plastic cartridge removal tool comes with your cartridge. Place it onto the spindle and turn back and forth back and forth to loosen the cartridge. Now you can take your pliers, grab the brass spindle firmly, and pull straight back towards you. If this is a really old valve it might not want to come out. Keep trying, but if it doesn't work you will need to purchase the cartridge removal tool. Be aware that there are two different types, one for the posi-temp, and one for the basic cartridge that you have. It is similar to a hub pulling tool used for cars. Back the nut on the tool up all the way towards the T-handle and back the screw all the way out. Now place the tool onto the brass spindle of the cartridge, and turn the screw until you can't anymore. Take the T handle, turn back and forth to loosen the cartridge. Now you can advance the nut. Use your pliers on the nut if it is too difficult to turn with your hand. The next step is something that I do to ensure better performance and a longer lifetime of the new cartridge. Take a three-quarter inch copper cleaning brush and turning it clockwise push it into the housing of the cartridge. Never turn the brush counterclockwise. As you remove it from the housing turn it clockwise. Now the lines must be flushed to get any debris out of the cartridge housing. Turn on the water main for the count of three seconds and then turn it off. Take some silicone grease or heatproof grease and rub it on the inside of the housing Now you are ready to install your new cartridge. As I said before, take note of the notch on the cartridge. The two tabs on the end of the cartridge must align vertically. Push the cartridge all the way in and reinstall your retainer clip. If the clip does not go all the way in the two tabs on the cartridge may not be aligned properly. Use your cartridge removal tool or the plastic piece that came with the cartridge to line these tabs. If they are not exactly vertical the clip may not go on. If the cartridge is not pushed in all the way to clip may not go on. But the stop tube and handle back on and you are done

http://pro.moen.com/1-handle-replacement-cartridge-posi-temp/_/R-TPORTAL-ALL%3A1222B defective part

You have to remove cartridge and rotate 180 degrees then re-install. Was it removed or replace lately?

Lots of shower valves have pressure balancing cartridges nowadays in order to get full flow out of hot or cold you have to have both the hot and cold hooked up to give even pressure on both sides of the cartridge that should fix your problem and give you a full flow

Sometimes the valve sticks to the handle, try spraying a little vinegar or delimer and let it sit a moment; then wiggle it loose.

There is a special tool that yo can use to remove an old and stuck moen cartridge and they can found at your hardware store. Now before you remove the cartridge be sure to remove a small brass or copper pin located at the top of the stem. you will see a groove in the stem cover where the pin is located. once the pin is removed hookup the puller and remove stem. sometime you are able just to grab the stem with a pair of pliers and give a good pull and twist to get it out. don't pull to hard to damage the plumbing in the wall. good luck and I hope I was able to help. As always, TURN OFF THE WATER FIRST...

Take the handle off and rotate the stem 180 clockwise, replace the handle and you good to go.

Sure - there is always help at FixYa!

This sounds like a bad cartridge. They can be replaced. To replace the cartridge:

Turn off the water to the tub/shower.
Remove the handle cover (it should pop off)
Remove the center screw (usually phillips head)
Remove the retaining clip holding cartridge in - you can use a pair of long nose piers or a small screwdriver
Grab the cartridge with a pair of pliers and pull straight out. It may require a little force - there are O-rings around the cartridge to keep it from leaking.
Check the cartridge bore (the hole where the cartridge was removed)
Clean any debris or scale - lime away or CLR will work
Apply a little bit of soap around the new cartridge to help it slide in easier. Push it all the way in and make sure it is seated. Re-install the clip (you should have received a new clip with the replacement cartridge)
Turn the water back on a check for leaks
If OK, reinstall the knob screw, and cap.

Let Mom take her warm shower...:)

remove and replace cartridge Replacing Moen Diverter Valve

That was exactly the solution I needed for my Jacuzi bath tub with the two handle faucet. The use of the screw in the top of the cartridge was needed to be able to get a strong enough hold on the cartridge stem. Mine is all recessed about 2 1/2 inches so I grabbed the screw head and stem with long nose pliers, and then clamped down on the pliers with a set of adjustable pliers, and then used a 1/2 block of wood as a lever to get pressure on. That got the cartridge to pop out! Thanks!

here is a web site with the original wooksheet that came with your faucet. All replacement parts are listed as well. Home Depot will stock your item if needed
http://homeappliance.manualsonline.com/manuals/mfg/moen/2300_series.html

maybe this will help:
http://www.bing.com/images/search?q=Bathroom+Plumbing+Diagram&view=detail&id=3A7A68688CAEB247D8ACC1DE25AD2033E5260433&first=1&FORM=IDFRIR&qpvt=plumbing+diagram

Can you give more details to why you are having difficulties putting it back in please.

It sounds like you know what you're doing, but if it has O'rings, try replacing those. If there is a snug fix with the valve then the leak is a problem with the inner workings of the cartridge.

Hi. Are the brackets (mounting posts) the correct distance apart? For a 24" rail, they should be 26.22" apart (outside to outside). If they are not then they probably need to be moved so that they are.
If they are correctly spaced, are the "notches" in the mounting posts facing downwards? If not, make this so.
If the notches are facing downwards, are the screws tight enough? If, not, tighten screws.
Hope this helps. Regards, Myles

are you sure that it is not the rubber washer at the bottom of the cistern that is not the problem it it continually leaks into the pan then the inlet will keep running

It needs a new cartridge. Moen gaurantees most of their products for life, so if you have the original instructions check for contact info. They'll send you a new cartridge for $0.00

Did you check with the place you got your tub from? The company that did the installation should have all of the accessories for your walk in tub or be able to direct you to where you could find it. There are plenty of companies that should be able to offer you what you need just take a look around. http://www.carefreewalkintubs.com/Products.html