Microsoft Video Game Consoles & Games - Page 9 - Recent Questions, Troubleshooting & Support

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I am the parent account

First - Do NOT include your personal information on a public forum such as Fixya. Instructions and a link are below. You'll have to prove the account and registered console are yours. If you have forgotten your pass code for your Xbox 360, you can reset it by answering the pass code question you created when you set up parental controls. If you don't remember your pass code question or don't know the pass code for your Xbox 360, you can reset the pass code online. Here's how. Note You must meet the following criteria to be able to reset your pass code online:
  • Your Microsoft account must be an adult account.
  • The console must be registered in your name.
  1. Sign in to your Microsoft account at Devices.
  2. Locate your registered Xbox 360 console.
  3. Select More actions, select Reset passcode, and then follow the instructions to reset your pass code. How to reset forgotten pass code for parental controls on Xbox 360
2/5/2018 2:50:53 AM • Microsoft Xbox... • Answered on Feb 05, 2018
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What do you do when your Xbox 360 won't read games, DVDs, CDs, etc.?

Open Tray Error can be caused by a couple of things. Here are the most likely culprits: Process 1: Clean Tray Drive Belt Difficulty Level : EASY Allow tray to open, then unplug with tray still open. Flip Xbox over. Removing front cover helps with access: If you look carefully, you can see the drive belt (small black belt). Use cotton swabs dipped in alcohol to carefully clean all dust and debris from the belt. You can (CAREFULLY) move the tray back and forth to ensure all of the belt is cleaned. Once done, plug it back in and allow to reboot completely. Once rebooted, open tray and insert disk to see if error is solved. If not, then proceed to the next process: Process 2: Adjust Laser Power Level Difficulty Level: Expert I have done this on my and my daughters 360's. You'll need specialized tools to open the case. If you don't have them, please don't butcher your Xbox360 using screwdrivers and such. Order what you need and do it right. The process is too detailed to describe here, so check these links instead. I hope this helps Adjust Laser Here: Xbox 360 DVD laser adjustment or How to Adjust the Laser on XBox
2/5/2018 2:44:10 AM • Microsoft Xbox... • Answered on Feb 05, 2018
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Microsoft Flight Simulator X won't work correctly on Windows 8. Graphics and control issues.

Reads like a graphics card problem, either graphics acceleration is turned off/not available, you need updated drivers for the card, or you need a different card that is compatible with that program. It probably mentions what cards will work with it.
2/4/2018 3:33:43 PM • Microsoft Flight... • Answered on Feb 04, 2018
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My email address for my profile is not valid any more for some time and I don't remember my password for that account. So after I put the address in for the account, of course it wants the password, b

Most websites have a notation to reset your password.I would also install dashlane to store my passwords it's free and safe
2/2/2018 10:36:51 PM • Microsoft Xbox... • Answered on Feb 02, 2018
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Wierd pixel problem when i play my xbox games

This is a common problem when the GPU is going bad.
1/21/2018 8:35:23 AM • Microsoft Xbox... • Answered on Jan 21, 2018
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Xbox360 how to mod an avatar??

If you want to get your console/profile permanently banned, then keep going down this path.
1/21/2018 8:32:38 AM • Microsoft Xbox... • Answered on Jan 21, 2018
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Xbox 360 won't start at all when the hard drive is connected

If you have a friend with another hard drive, try his/hers to see if that will work. Sounds like your hard drive is bad, but try that and see.
1/21/2018 8:30:30 AM • Microsoft Xbox... • Answered on Jan 21, 2018
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6 prongs in black box where power supply connects at back of console

You'll need to purchase another dead 360 for the component needed. You'll also need to be quite proficient at soldering. Otherwise, just purchase another 360, or better yet, upgrade to an XboxOne
1/21/2018 8:28:34 AM • Microsoft Xbox... • Answered on Jan 21, 2018
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Xbox 360 green-red screen and loud noise

Will the xbox proceed through the entire start up screens OK with NO games in, or does it freeze on start up? If freezing on start up, then it sounds like your GPU (Graphics Processor) is overheating.
1/21/2018 8:24:38 AM • Microsoft Xbox... • Answered on Jan 21, 2018
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Billed for services i did not authorize

You need to contact Microsoft directly. No one here on Fixya can solve that problem for you. picard-facepalm-rbn1dwcj0namzgmrlgkbjw3l-4-0_0.jpg
1/21/2018 8:22:30 AM • Microsoft Xbox... • Answered on Jan 21, 2018
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Error 3151-351F-B800-0F00-C000-0185 on flashed

You'll need to obtain an internet connection to complete the update process.
1/21/2018 8:21:23 AM • Microsoft Xbox... • Answered on Jan 21, 2018
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Xbox freezing during netflix

Those are indicators of the GPU (Graphics Board) going bad. Similar to the red rings of ***** typically related to the CPU. Hard Drive could potentially cause some issues, however hard drive is not needed for Netflix or DVD's.
1/21/2018 8:18:14 AM • Microsoft Xbox... • Answered on Jan 21, 2018
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My xbox 360 Lights 1 & 3 are solid red and in the power button area is flashing green

Typically two Red lights mean an overheat condition. You can check your error codes here: Xbox 360 Flashing Lights Solution
1/21/2018 8:14:01 AM • Microsoft Xbox... • Answered on Jan 21, 2018
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My Xbox 360 wired controller

Sounds like a broken wire to the controller. Time to replace it.
1/21/2018 8:05:47 AM • Microsoft Xbox... • Answered on Jan 21, 2018
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The left analog stick on

Take the controller apart and clean it - or - buy a new one
1/21/2018 8:04:20 AM • Microsoft Xbox... • Answered on Jan 21, 2018
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Xbox turns on but will not load home page

Check to ensure the video cable is completely plugged in. This is the common code given for missing video cable.
1/21/2018 7:58:05 AM • Microsoft Xbox... • Answered on Jan 21, 2018
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My Xbox 360 isn't reading

It sounds like your hard drive is toast. More than likely you've lost everything on it. If you were sync'd with the cloud, then you should still be OK, otherwise, your data will be hard to recover. You can open the hard drive case, and check the internal connections as it could be as simple as a loose connection. If the case has never been opened, then you'll find one security screw hidden under the Microsoft logo. Here are instructions: How to Install an Off the Shelf Hard Drive in an Xbox 360 Get 10x the GB...
1/20/2018 5:22:51 AM • Microsoft Xbox... • Answered on Jan 20, 2018
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XBOX 360 cd rom is not reading discs

1. Make sure you REMOVE any discs from your XBOX' tray. 3. Turn on the console again, either by using the controller or the POWER button (NOT the EJECT button) and WAIT for the initial XBOX setup. ... This fixes the OPEN TRAY error 100 % of the time on my XBOX 360. XBOX 360 cd rom is not reading discs Google Search
1/13/2018 6:51:57 PM • Microsoft Xbox... • Answered on Jan 13, 2018
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